- Report: #313465
Complaint Review: Sprint Nextel - Reston Virginia
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Sprint Nextel
2001 Edmund Halley Drive. Reston, 20191 Virginia, U.S.A.
Phone:
703-433-4000
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Sprint Nextel Faking 2-year contract extension to unduly charge termination fees Reston Virginia
I became a Sprint customer in Nov/2005 when I signed a 2-year contract for 3 phone lines. I was told I'd be on a month-to-month basis after this period.
As the end of this period approached I started receiving calls from Sprint offering a discount if I renewed for another 2 years. I rejected all such offers because I had already decided to switch to ATT to buy an iPhone.
When I finally made the switch for 2 of the 3 lines and I called Sprint to cancel the remaining line they told me I had agreed to extend the 2-year period more than a year ago, which is utterly false. As "proof" they point out that all invoices since that date showed a $1 discount I had never noticed.
I was consistent and clear on every occasion I as offered a renewal: I will not renew. Somehow, however, they decided to do it for me without my approval. The customer service representative says that a phone call is all it takes for them to renew the contract.
I'm now told I must pay Sprint $200 (!!) as an early termination fee. I was given the "option" of transferring this line to someone else.
I haven't canceled the service yet as I seek hints on how to proceed against this abuse by such a big company. I intend to cancel, of course. Any legal or procedural advice on how to do this is welcome.
Ricardo XXXX
Arcadia, California
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
As the end of this period approached I started receiving calls from Sprint offering a discount if I renewed for another 2 years. I rejected all such offers because I had already decided to switch to ATT to buy an iPhone.
When I finally made the switch for 2 of the 3 lines and I called Sprint to cancel the remaining line they told me I had agreed to extend the 2-year period more than a year ago, which is utterly false. As "proof" they point out that all invoices since that date showed a $1 discount I had never noticed.
I was consistent and clear on every occasion I as offered a renewal: I will not renew. Somehow, however, they decided to do it for me without my approval. The customer service representative says that a phone call is all it takes for them to renew the contract.
I'm now told I must pay Sprint $200 (!!) as an early termination fee. I was given the "option" of transferring this line to someone else.
I haven't canceled the service yet as I seek hints on how to proceed against this abuse by such a big company. I intend to cancel, of course. Any legal or procedural advice on how to do this is welcome.
Ricardo XXXX
Arcadia, California
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
