- Report: #331424
Complaint Review: Sprint Nextel - Reston Virginia
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Sprint Nextel
2001 Edmund Drive Reston, 20191 Virginia, U.S.A.
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Sprint Nextel Rip Off on last billing Reston Virginia
I terminated my sprint cell service 04/21/08. I paid Sprint $37.83 on 04/17/08 for what I thought was service for the month of May. The chat I had with the customer Service department claims the last payment is for service between 03/04/08 and 04/03/08. They will not be
sending me a refund to my surprize. After the chat I checked my retail store "Agreement". It states plainly that I will be billed in advance for each month! The contract has long since expired and you can imagine that I never missed a payment. I would expect Sprint to send me a bill with charges due for the period between 04/03/08 and 04/21/08. I don't need to count on my
fingers to figure out there is a problem with this. Are there any accounting types out there who can explain this to me?
Watchfullron
Santa Clara, California
U.S.A.
sending me a refund to my surprize. After the chat I checked my retail store "Agreement". It states plainly that I will be billed in advance for each month! The contract has long since expired and you can imagine that I never missed a payment. I would expect Sprint to send me a bill with charges due for the period between 04/03/08 and 04/21/08. I don't need to count on my
fingers to figure out there is a problem with this. Are there any accounting types out there who can explain this to me?
Watchfullron
Santa Clara, California
U.S.A.
2 Updates & Rebuttals
Watchfullron
Santa Clara,California,
U.S.A.
Recieved last Sprint Billing Statement
#2Author of original report
Mon, May 12, 2008
The last billing does not include additional charges. I can only wonder if actively complaning has anything to do with it. The statement plainly states the Billing Period of 04/04/08 to 05/03/08 contrary to the chat. I terminated 04/21/08, but this is not mentioned on the bill. My contract and the perscribed payments are "payment is made 1 month in advance". Can anyone imagine anything more standard than payment 1 month in advance? Midway through the contract I had a lot of billing problems with Sprint for things like charging for free minutes and 411 charges I did not make. Is there anything I can do to about this latest rip-off? How blatant can Sprint be before something is done?
Watchfullron
Santa Clara,California,
U.S.A.
Found "Contract" / "Agreement"
#3Author of original report
Fri, May 09, 2008
The original agreement for Sprint cell service clearly states that payments are made 1 month in advance. My Sprint "Billing & Payment" online access has been terminated. Now I can only try and get very old banking records if it comes to it. I would prefer to not pay Sprint anymore money, and will not know the final billing for a few more weeks.
