Mike
Radford,#2Consumer Suggestion
Mon, February 16, 2004
This really does look like a scam by a third party. If you think your bill is paid OK and get this kind of call, hang up immediately. They are eating your minutes, and really there's no need to talk about this while you're in a store. Then call the real customer no-service line. Ask them simply if your account is overdue. (Hopefully someone there can answer a simple question like that.) If they say it isn't, ask for an investigation of the fraudulent call you just received. Would any real company try to collect an overdue bill by saying "Pay us now or we WON'T call back."? That's a good clue that it's a scam, they're hoping to confuse you with the first call.
John
California,#3Author of original report
Mon, February 16, 2004
After writing my complaint to this site I emailed SprintPCS and sent them the link and told them my story and asked for a contact/reply. I got an email within 6 hours apologizing for any confusion and offering to give me a 5% discount on my March bill. Even though I was treated very harshly and nobody would speak to me, after sending an email and stating I filed a complaint I was contacted with an apology (which is all I really wanted) and even a 5% credit.
Bob
Oklahoma City,#4Consumer Comment
Sun, February 15, 2004
Sounds to me like initially it may have been a scam by someone other than sprint, trying to get your bank and or credit card info, so they could de-fraud you. But, what doesn't make sense is that the supervisor's would not speak to you. You would think that they would have wanted to clear the matter up for a loyal customer