Randy
Covina,#2Consumer Comment
Fri, July 13, 2007
Amy, I also had service issues with SPRINT and got nowhere with customer service. I got the address of their legal dept. from their customer service rep. refusing to tell him why I wanted it and then sent them a CERTIFIED letter with the heading NOTICE BEFORE LAWSUIT. I explained the service problems and said I wanted a judge to decide my position that THEY violated our contract by not providing consistent service. I wanted the EARLY TERMINATION FEE waived and my last month bill erased. I said if I did not receive a response in 14 days I would file the lawsuit at my local courthouse. I got a call from the corporate office in 3 days agreeing to my request. The next day I checked my account and everything was taken care of. It might work for you. Good luck.
Randy
Covina,#3Consumer Comment
Fri, July 13, 2007
Amy, I also had service issues with SPRINT and got nowhere with customer service. I got the address of their legal dept. from their customer service rep. refusing to tell him why I wanted it and then sent them a CERTIFIED letter with the heading NOTICE BEFORE LAWSUIT. I explained the service problems and said I wanted a judge to decide my position that THEY violated our contract by not providing consistent service. I wanted the EARLY TERMINATION FEE waived and my last month bill erased. I said if I did not receive a response in 14 days I would file the lawsuit at my local courthouse. I got a call from the corporate office in 3 days agreeing to my request. The next day I checked my account and everything was taken care of. It might work for you. Good luck.
Randy
Covina,#4Consumer Comment
Fri, July 13, 2007
Amy, I also had service issues with SPRINT and got nowhere with customer service. I got the address of their legal dept. from their customer service rep. refusing to tell him why I wanted it and then sent them a CERTIFIED letter with the heading NOTICE BEFORE LAWSUIT. I explained the service problems and said I wanted a judge to decide my position that THEY violated our contract by not providing consistent service. I wanted the EARLY TERMINATION FEE waived and my last month bill erased. I said if I did not receive a response in 14 days I would file the lawsuit at my local courthouse. I got a call from the corporate office in 3 days agreeing to my request. The next day I checked my account and everything was taken care of. It might work for you. Good luck.