Complaint Review: Sprint PCS - Nationwide

John thank goodness your an ex employee, its people like you that really make my job harder, I am always willing to help the customer, and even if they are an ASL customer, they still have dignity, and deserve respect. Not all ASL customers are going to "run up thier bill" some of them are just starting out in life, and may need help keeping finances under control, or maybe because of the way things are today, they have some trouble keeping up with finances, but I have found that most of our customers just want respect and dignity, something we all deserve.

It makes for a much quieter call center. Since they instituted deposits for these credit bandits who dont even deserve a phone we have gotten most of the riff raff out of here. Hey girls I am sure Nextel will take you on at least until you run their bill up and dont pay it.

In Responce to the Sprint PCS sales Rep.. I am embarassed she works for the same company I worked for. Please keep in mind that not ALL people on ASL are people who are stupid and don't pay there bills. Some people get the Credit hurt through situation they can't control such as a divorse, or they lost their job. You should really RE-Think your ideas of the customers. In repsonce to Sprint Employee's being PEONS! thats make you as bad as she is. Unless you are the CEO of a major corp. and DON'T work under someone else, then you yourself are a PEON as well. NOW, to help with the Payment situation.. Yes if you have an account spending limit you are restricted from Check by phone and check by web payments for 6 months. If you were able to make the payment on the web then you obviously are not held under that stipulation. If the advocate stated something about your "routing#" Then basically you entered either your routing # or account # incorrectly. this can EASILY be taken care of and have you CBP priveledges restore by authorizenig a CSR to submit a Missapplied Template to our finace dept to re-submit the payment using the SAME check# and CORRECT account information... NOW about your Credit card address.. MOST of the time the BANK or SPRINT either one, may not have the lasr 4 or the zip code for example MY zip code is 37115-4623.. sometimes the bank does not have the the last for and MOST of the time SPRINT does not have it. This usually occur if the street name was mispelled and the Sprint system could not verify the address, and sometime is happens if the Street is part of a NEW subdivision and has not been relayed to sprint for input into the System.. Call them again and give them EVERYTHING even the last for of the zip code.. If Sprint has it, THEN make sure the BANK has it. Oh onemore thign to add.. sometime the issuing bank may have the address correct, but the MAIN bank HQ may not have updated yet as well. and TRY to avoid P.o. Boxes, the Sprint billing system does not like them, sometime they work and sometime they dont.

My GOD!! I don't even have Sprint, and after reading that hellish post from the Sprint peon, I will never get it! Never, Sprint, NEVER!! You hear me? How do I know it's a peon (or should I say, "pee-on")? Because her delusions of grandeur as she sits in the Call Center drone room give her away. CEO's are a little more slick. Anyway, back to the original post--it seems ludicrious that the rebate offer is tied in with timely payments. Rebates are a point-of-purchase incentive, the consumer is already paying for the dang phone or plan or whatever the rebate is for. Where do they get off adding some 11th hour condition to the rebate? Was that clearly disclosed at the time of purchase? Oh, and peon, it is VERY annoying for the "little people" to have to take time out to try and straighten out the crap generated by big, stupid companies such as the one you work for. After minutes and minutes on hold, we have the unbridled joy of talking to some sweetheart such as yourself. Give us a break.

Why is it that the person posting had the exact same problem with payments not posting after being accepted as we did with my husband's phone? One difference, ours were accepted, PAID BY OUR BANK, and then not posted. Please, please explain that one. Oh, and before your arrogant little diatribe begins again, please note that my check book is balanced to the penny, I have a Masters degree and am rather literate. I so look forward to March 10th, when my husband can finally be rid of SprintPCS and join me in the wonderful service/reception that I receive with one of your competitors. T-Mobile is not perfect, but at least they RECTIFY their mistakes in a timely manner and are actually APOLOGETIC. I know, that is a term foreign to Sprint PCS CS employees, so please take a moment to look it up. Your attitude should make you Employee of the Month.

Andrea, as a Sprint PCS Sales Rep. I must say I am NOT at all suprised that you are having these problems. You can't even properly compose a complaint letter, let alone your bills & life (eg. your check book). Did you NOT notice you had a little extra $$$ in your account????? C'mon sista, you are just trying to put off your own short comings on the first thing (in this case Company) that comes along. As for the rebate thing... did you even take the time to read the terms of the rebate? Most likely NOT. Considering you weren't even able to take the time to "SPELL CHECK" your letter. As always, the customer is always "right". You, Miss Perfect could not possibly be held responsible for her own screw ups!!! You should be embarassed. My 6 year old son wouldn't make the grammar & spelling mistakes you made!!! Sprint PCS is a company that is only 7 years old. We have come further in the wireless industry than ANY other carrier. The only thing Sprint is guilty of in this case is allowing people such as you, with average to below average credit have accounts with us. We as a company have been proven OVER & OVER again, that people that can't handle their daily affairs, can't handle the SIMPLE resposibility of a wireless phone either.

Hon,I got 3 words for you........GET RID OF SPRINT!!!!!!!! The same exact thing happened to me!!! I overpaid one time (Forgot I already sent it) and I called them this girl said that it will be applied towards my next months payment,so I just didnt bother paying the following month,,WELL! That month my phone gets shut off,I called they said I owed twice as much as what I usually pay,Dumbfounded by this I ask why,and how and explained of the overpayment,she said that it wouldnt be applied towards that month and that I have to pay $200 to turn my phone back on. Her excuse was I went over my minutes,Which isnt true,I only make 2 calls a day on workdays to call my fiancee from work and thats only 5 minutes each if that. That isnt the only problem I have with them,I too moved and she wouldnt except my credit card b/c it had a differant address,when I indeed did change twice. My contract is up with sprint on Sept 6 2002 and Im calling them at midnight to cancel my contract. I will never ever ever go through them again and I advise everyone looking into cellphones not to go with Sprint.......Oh and Clear voice advertisement..haha whatever.the reception sucks.