chastity515
Chester,#2Consumer Comment
Tue, December 01, 2009
I actually had an account with sprint for over 5yrs before they sent me a huge bill and I called immediately about it. They told me over 20 phones were purchased out right and billed to my account. I told them I didn't order any phones and that I don't even have that many accounts for the phones. I mean use a little common sense. If I am not purchasing a phone to replace the phone on my account...and putting it on my account..not paying out right...and I am not an authorized person on the account....how could this claim even be processed?
I went through Fraud and got the same thing..that it was denied and I had to file a police report. I told them fine but I need to know the exact phones purchased, price and what store they were purchased from. I was told that they couldnt see what phones were purchased...just how much it cost and the phones were purchased from a couple stores and over the phone...(in states I don't even reside in by the way). I explained to them that I need basic information if I want to really find these people. I am thinking someone used my account to sell the phones on ebay or something...I even asked them...who would buy over 20 phones just because....outright..full price? I feel that the red flag should have been lifted here. I was toldl "You'd be surprised".
I tried to fight with the fact that my account had a limit of like 300 dollars...and was never told that it went higher...How can someone charge that much to an account and not be account holder? My sister had a line under me and she couldn't even upgrade her phone without someone from the store calling me and asking for my information. I also brought up that in the 6yrs of service, I never bought over 20 phones out right before. I got nothing. Regular customer service tried to fight for me but the end result was the fraud department and they didn't want to hear me...."just pay it...its your bill"....imagine about 25 phones at full price would cost...and you know they must have got top of the line phones.
I am still trying to fight it and demand the basic information so i can file the police report. It would be helpful if they could tell me the esn numbers to the phones that were purchased and at least where some of the phones were delievered to and which stores sold the phones. I was thinking they could look through surveilence tapes..but I am sure they will give it to me right when these places retape over the old footage.
Does anyone know of an attorney would could help get to the bottom of this or a certain agency that helps consumers when a company isn't being cooperative? Times are hard for everyone but identy theft and situations like this are on the rise right now. How can we protect ourselves? These comopanies obviously just want their money...