- Report: #141316
Complaint Review: Sprint PCS - Arlington Nationwide
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Sprint PCS
www.sprintpcs.com Arlington, Nationwide, U.S.A.
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Sprint PCS ripoff dishonest billing after 2 year contract expired Nationwide
I was under contract with Sprint PCS for two years. After the contract ran out I continued with them on a month to month basis for just over a year.
On March 28 2005 I called customer service to cancel my service and was offered a "deal" to stay with Sprint PCS. I told Cusomer (non)Service I would think it over and let them know. However, I wanted them to turn off my phone immediately. The CSR said that I had gone about 6 days past my last billing date and that she was going to have to charge me a "full" month ($121.14) as it was company policy not to prorate but to charge a full month if I hadn't discontinued my service "on time".
I tried to explain to her that I was on a month-to-month basis and that I wasn't under a written contract of any kind. This was like talking to my 14 month old granddaughter, it just went over her head.
My phone was cut of within 60 second of my hanging up the phone.
A few days later I received a call from collections saying my bill was now $275.00. I told them I had canceled and the phone had been cut-off. I was told that my phone had not been cut-off just suspended and that they had no record that it had been cut-off and that they would continue to add to my bill until I "officially" called the right department and canceled.
I have since been contacted (on a Sunday afternoon no less) and told my bill ws now $375.37 however, they had applied a credit of $100.00 along with the tax charges of $15.66 bringing my total down to $279.71.
I mailed a personal check in the amount of $121.14 (the original amount I was told I owed) since they wouldn't prorate my monthly bill. I marked on the memo section of the check "full and final payment". I sent it Certified return receipt requested.
I received the delivery receipt today May 2, 2005. However, I haven't seen whether the check has been deposited and sent through my account yet.
Also, when I told them about the "special" I had been offered they said they could not find a record of it in anywhere in my file. I had been told by the first CSR that the offer would be entered into the computer and be good until April 21, 2005.
I have since called collections, customer (non) service, and emailed them my complaints. I have asked to be connected to their legal department they gave me an 800 number as they said they couldn't connect me (legal was in another department).
All this is like dealing with total morons (however, I think that this is SOP and that they (CSR and Supervisors)are brainwashed to react this way to any complaint what-so-ever).
I am more than willing and ready to join in any class action lawsuit against these clowns.
Thanks.
Charles
Keene, Texas
U.S.A.
On March 28 2005 I called customer service to cancel my service and was offered a "deal" to stay with Sprint PCS. I told Cusomer (non)Service I would think it over and let them know. However, I wanted them to turn off my phone immediately. The CSR said that I had gone about 6 days past my last billing date and that she was going to have to charge me a "full" month ($121.14) as it was company policy not to prorate but to charge a full month if I hadn't discontinued my service "on time".
I tried to explain to her that I was on a month-to-month basis and that I wasn't under a written contract of any kind. This was like talking to my 14 month old granddaughter, it just went over her head.
My phone was cut of within 60 second of my hanging up the phone.
A few days later I received a call from collections saying my bill was now $275.00. I told them I had canceled and the phone had been cut-off. I was told that my phone had not been cut-off just suspended and that they had no record that it had been cut-off and that they would continue to add to my bill until I "officially" called the right department and canceled.
I have since been contacted (on a Sunday afternoon no less) and told my bill ws now $375.37 however, they had applied a credit of $100.00 along with the tax charges of $15.66 bringing my total down to $279.71.
I mailed a personal check in the amount of $121.14 (the original amount I was told I owed) since they wouldn't prorate my monthly bill. I marked on the memo section of the check "full and final payment". I sent it Certified return receipt requested.
I received the delivery receipt today May 2, 2005. However, I haven't seen whether the check has been deposited and sent through my account yet.
Also, when I told them about the "special" I had been offered they said they could not find a record of it in anywhere in my file. I had been told by the first CSR that the offer would be entered into the computer and be good until April 21, 2005.
I have since called collections, customer (non) service, and emailed them my complaints. I have asked to be connected to their legal department they gave me an 800 number as they said they couldn't connect me (legal was in another department).
All this is like dealing with total morons (however, I think that this is SOP and that they (CSR and Supervisors)are brainwashed to react this way to any complaint what-so-ever).
I am more than willing and ready to join in any class action lawsuit against these clowns.
Thanks.
Charles
Keene, Texas
U.S.A.
4 Updates & Rebuttals
Greg
Cranston Ri,Rhode Island,
U.S.A.
Certified letter's don't work for the big corps.
#2Consumer Comment
Wed, May 11, 2005
YOu sent crs a certified letter just a word of addvice they don't work, I worked for a delivery company and used to pick up mail at post offices for big compainies. I would have to sign for their certified letters. I got fed up with my name being on over a 100 certified letters and tould my boss I got fired thats ok I had a nother job to go to anyway so it worked out for me. The compainies hire delivery companies to pick up their mail then the mail is delivered to the mail rooms of thase companies were it all gets sorted. Thats if the driver dosent drop or lose a certified pice of mail. That is whY I tould my boss I would not sign anymore because the company tried to make it my falt. Anyway it goes to the mail room of thease corps were the driver is supposed to get a signature for them How ever most of the time the boss just happens to have been gone during thease deliverys. so you would get it signed bye a lower level employer. so in short make sure the certified mail comes back to you bye the person it was intended for if not leave instructions for the mail to be refused and returned to you. This way if they say they didn'nt get it you can say well i have it signed bye some one who refused it or it was signed bye you. I have also learned not to sign for certified mail unless I expect it. let this also be a warning to all you delivery drivers who are trying to make a living. check with you r boss also before you sign for it some delviery companies dont carry the proper insurance in case some of thease things get lost in the mail.
Greg
Cranston Ri,Rhode Island,
U.S.A.
Certified letter's don't work for the big corps.
#3Consumer Comment
Wed, May 11, 2005
YOu sent crs a certified letter just a word of addvice they don't work, I worked for a delivery company and used to pick up mail at post offices for big compainies. I would have to sign for their certified letters. I got fed up with my name being on over a 100 certified letters and tould my boss I got fired thats ok I had a nother job to go to anyway so it worked out for me. The compainies hire delivery companies to pick up their mail then the mail is delivered to the mail rooms of thase companies were it all gets sorted. Thats if the driver dosent drop or lose a certified pice of mail. That is whY I tould my boss I would not sign anymore because the company tried to make it my falt. Anyway it goes to the mail room of thease corps were the driver is supposed to get a signature for them How ever most of the time the boss just happens to have been gone during thease deliverys. so you would get it signed bye a lower level employer. so in short make sure the certified mail comes back to you bye the person it was intended for if not leave instructions for the mail to be refused and returned to you. This way if they say they didn'nt get it you can say well i have it signed bye some one who refused it or it was signed bye you. I have also learned not to sign for certified mail unless I expect it. let this also be a warning to all you delivery drivers who are trying to make a living. check with you r boss also before you sign for it some delviery companies dont carry the proper insurance in case some of thease things get lost in the mail.
Greg
Cranston Ri,Rhode Island,
U.S.A.
Certified letter's don't work for the big corps.
#4Consumer Comment
Wed, May 11, 2005
YOu sent crs a certified letter just a word of addvice they don't work, I worked for a delivery company and used to pick up mail at post offices for big compainies. I would have to sign for their certified letters. I got fed up with my name being on over a 100 certified letters and tould my boss I got fired thats ok I had a nother job to go to anyway so it worked out for me. The compainies hire delivery companies to pick up their mail then the mail is delivered to the mail rooms of thase companies were it all gets sorted. Thats if the driver dosent drop or lose a certified pice of mail. That is whY I tould my boss I would not sign anymore because the company tried to make it my falt. Anyway it goes to the mail room of thease corps were the driver is supposed to get a signature for them How ever most of the time the boss just happens to have been gone during thease deliverys. so you would get it signed bye a lower level employer. so in short make sure the certified mail comes back to you bye the person it was intended for if not leave instructions for the mail to be refused and returned to you. This way if they say they didn'nt get it you can say well i have it signed bye some one who refused it or it was signed bye you. I have also learned not to sign for certified mail unless I expect it. let this also be a warning to all you delivery drivers who are trying to make a living. check with you r boss also before you sign for it some delviery companies dont carry the proper insurance in case some of thease things get lost in the mail.
Greg
Cranston Ri,Rhode Island,
U.S.A.
Certified letter's don't work for the big corps.
#5Consumer Comment
Wed, May 11, 2005
YOu sent crs a certified letter just a word of addvice they don't work, I worked for a delivery company and used to pick up mail at post offices for big compainies. I would have to sign for their certified letters. I got fed up with my name being on over a 100 certified letters and tould my boss I got fired thats ok I had a nother job to go to anyway so it worked out for me. The compainies hire delivery companies to pick up their mail then the mail is delivered to the mail rooms of thase companies were it all gets sorted. Thats if the driver dosent drop or lose a certified pice of mail. That is whY I tould my boss I would not sign anymore because the company tried to make it my falt. Anyway it goes to the mail room of thease corps were the driver is supposed to get a signature for them How ever most of the time the boss just happens to have been gone during thease deliverys. so you would get it signed bye a lower level employer. so in short make sure the certified mail comes back to you bye the person it was intended for if not leave instructions for the mail to be refused and returned to you. This way if they say they didn'nt get it you can say well i have it signed bye some one who refused it or it was signed bye you. I have also learned not to sign for certified mail unless I expect it. let this also be a warning to all you delivery drivers who are trying to make a living. check with you r boss also before you sign for it some delviery companies dont carry the proper insurance in case some of thease things get lost in the mail.
