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  • Report:  #248725

Complaint Review: Sprint - Dallas Texas

Reported By:
- Walnut Creek, California,
Submitted:
Updated:

Sprint
www.sprint.com Dallas, Texas, U.S.A.
Web:
N/A
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My wife and I have been Sprint customers for over 5 years and we have noticed a great change with Sprint with this Nextel merger and I have heard this from others. It doesn't not seem to matter at all if you have been a customer for any amount of time with Sprint which seems to be a pattern. We got new phones last Janurary and February with their rebate program.

Here it is in mid May and we have yet to receive those rebates. We call and call and always get the same answer, it will be in two weeks. And I have seen a post on their website that our rebate has been processed and we should get our check by 5-4-07. NO CHECK, this seems to be a pattern with them.

I checked the web and found a law suit filed by the State of Texas about extra charges on people phone bills. So I checked and I found that we are paying taxes to Colorado for a sum of $4.60 a month. WE LIVE IN CALIFORNIA, we were in Colorado for only 9 months and that was 27 months ago. Sure one can say that it was probably a computer error, but the point is we heard about this type of thing going on we looked and found it on our own bill. It seems to be a pattern. CHECK YOUR BILL!!.

Sprint- What happened to you? The number of posts in this site is extreme, and now according to MSN you seem to have gotten the #1 company for complaints.

Steve

Walnut Creek, California
U.S.A.


5 Updates & Rebuttals

Steve

Walnut Creek,
California,
U.S.A.
Update 1

#2Author of original report

Wed, May 16, 2007

I called Sprint and I do have several numbers for the corporate office and higher management. They do not want to talk to their customers, I got ahold of a secetary who like the other number just passed me off to the regular customer service line. WAY TO GO Sprint! Anyway with the issue of Colorado taxes, they were not charging me for California taxes so in fairness to this issue it got corrected. I did get into another line they have set up for their rebate program and the check was sent out, just one, we have two phones. But the check was sent to the wrong address. It seems like they have a hard time with math when it come to the rebate program and the operator gave me the usual "it will be in two weeks" line. They must have a special course to give that line, they use it so much.


Thomas

Anderson,
South Carolina,
U.S.A.
When one company buys another they usually spend too much

#3Consumer Comment

Tue, May 15, 2007

There are buyout deals for displaced executives, substantial service fees from firms who arrange and facillitate the sale, and the purchased company is often bought at a premium to its retail value. All of this adds up to substantial extra costs which must be recovered "somehow". Can you guess the nature of that "somehow". Everyboby involved in making the deal will make a lot of money. The employees (worker bees) and the customers will get free proctology exams. When you see the buyout of a company, especially a company with mostly satisfied customers, you will, more often than not, be better off to take your business elsewhere.


Thomas

Anderson,
South Carolina,
U.S.A.
When one company buys another they usually spend too much

#4Consumer Comment

Tue, May 15, 2007

There are buyout deals for displaced executives, substantial service fees from firms who arrange and facillitate the sale, and the purchased company is often bought at a premium to its retail value. All of this adds up to substantial extra costs which must be recovered "somehow". Can you guess the nature of that "somehow". Everyboby involved in making the deal will make a lot of money. The employees (worker bees) and the customers will get free proctology exams. When you see the buyout of a company, especially a company with mostly satisfied customers, you will, more often than not, be better off to take your business elsewhere.


Thomas

Anderson,
South Carolina,
U.S.A.
When one company buys another they usually spend too much

#5Consumer Comment

Tue, May 15, 2007

There are buyout deals for displaced executives, substantial service fees from firms who arrange and facillitate the sale, and the purchased company is often bought at a premium to its retail value. All of this adds up to substantial extra costs which must be recovered "somehow". Can you guess the nature of that "somehow". Everyboby involved in making the deal will make a lot of money. The employees (worker bees) and the customers will get free proctology exams. When you see the buyout of a company, especially a company with mostly satisfied customers, you will, more often than not, be better off to take your business elsewhere.


Thomas

Anderson,
South Carolina,
U.S.A.
When one company buys another they usually spend too much

#6Consumer Comment

Tue, May 15, 2007

There are buyout deals for displaced executives, substantial service fees from firms who arrange and facillitate the sale, and the purchased company is often bought at a premium to its retail value. All of this adds up to substantial extra costs which must be recovered "somehow". Can you guess the nature of that "somehow". Everyboby involved in making the deal will make a lot of money. The employees (worker bees) and the customers will get free proctology exams. When you see the buyout of a company, especially a company with mostly satisfied customers, you will, more often than not, be better off to take your business elsewhere.

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