- Report: #942479
Complaint Review: Sprint - Internet
Reported By:
Furious_One -
Rodney, Michigan, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Sprint
Internet, United States of America
Phone:
Web:
www.sprint.com
Categories:
Business Rating:
(0)
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Sprint Ripped us off and damaged our business Internet
For the last month we have been having serious problems maintaining an internet connection, except for a few minutes at a time, and then it will take anywhere from a half hour to hour before we have service again. This goes on all day, every day. Not only did we call customer service 20+ times and spend hours upon hours on the phone over the course of two weeks, but we even visited the Sprint store to have our Overdrive Pro replaced. No one would admit there was anything wrong with the tower, OR the device. We were lied to, mocked, escalated, told they would call us back, you name it.
When we decided we were good and done with Sprint, they absolutely refused to let us out of our contract without paying early termination fees, even though we haven't been getting service consistently for nearly a month. We both work from home, and can only get our internet to work for small stints of time (ten/fifteen minutes) and then lose it for an hour, get it for ten fifteen minutes and then lose it for another hour etc.
This is CRAZY, and has been the absolute WORST experience I have ever had with a business, either American or foreign, and I will NEVER do business with Sprint again! I highly recommend that you read the fine print before signing any two year contract with a business. So as it stands, we're paying $80 a month for high speed internet 24/7 that we get maybe a total of 2 hours a day if we're lucky, and that's IN BETWEEN the hours of absolutely no service at all. Even dial up is better, because there is still service...slow...but you still have service.
Several of the customer service reps (4 total, including so-called Supervisors, when escalated) claimed that they would look into the issue, research etc. and call us back. They never did...it was a ploy to lie to, then get us off the phone.They refuse to give you their supervisor's name, you have no way to get through to someone who can actually do anything. I think we spent a total of ten to fifteen hours straight of talk-time, trying to get through someone's thick skull that we were paying through the nose for a service we could barely get anymore, and yet they would not let us cancel their service without paying the early termination fees of $320.
Is there a sane business on the planet who would NOT provide the service they are UNDER CONTRACT to provide, and then charge their customers an early termination fee of $320 for unrendered services? We are self employed and conduct all our business online. I am currently using a loaner Verizon MiFi in order to write this complaint. To all those customers out there considering Sprint. Read carefully what they did to us.
When we decided we were good and done with Sprint, they absolutely refused to let us out of our contract without paying early termination fees, even though we haven't been getting service consistently for nearly a month. We both work from home, and can only get our internet to work for small stints of time (ten/fifteen minutes) and then lose it for an hour, get it for ten fifteen minutes and then lose it for another hour etc.
This is CRAZY, and has been the absolute WORST experience I have ever had with a business, either American or foreign, and I will NEVER do business with Sprint again! I highly recommend that you read the fine print before signing any two year contract with a business. So as it stands, we're paying $80 a month for high speed internet 24/7 that we get maybe a total of 2 hours a day if we're lucky, and that's IN BETWEEN the hours of absolutely no service at all. Even dial up is better, because there is still service...slow...but you still have service.
Several of the customer service reps (4 total, including so-called Supervisors, when escalated) claimed that they would look into the issue, research etc. and call us back. They never did...it was a ploy to lie to, then get us off the phone.They refuse to give you their supervisor's name, you have no way to get through to someone who can actually do anything. I think we spent a total of ten to fifteen hours straight of talk-time, trying to get through someone's thick skull that we were paying through the nose for a service we could barely get anymore, and yet they would not let us cancel their service without paying the early termination fees of $320.
Is there a sane business on the planet who would NOT provide the service they are UNDER CONTRACT to provide, and then charge their customers an early termination fee of $320 for unrendered services? We are self employed and conduct all our business online. I am currently using a loaner Verizon MiFi in order to write this complaint. To all those customers out there considering Sprint. Read carefully what they did to us.
