- Report: #1368572
Complaint Review: Sprint - Internet
-
Author Confirmed
Why?
Sprint
Internet, USA
Phone:
844-497-3572
Web:
www.sprint.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Sprint The Useless Sprint Protection Plan Overland Park KS 66251-4300 Internet
Around 5 months ago, our Apple Iphone SE became unable to connect to service or make phone calls. After taking it in to Sprint's Repair Store, they were unable to diagnose the problem and asked us to take it to Apple. Apple was then able to diagnose the problem as slight moisture damage and that it would be expensive to repair or possibly unrepairable. It had not been dropped in water, they said it could have absorbed moisture from a humid room or off of a counter.
We had decided from the start to get Sprints "Protection Plan" on this phone and according to everything we read, it would be covered if a situation like this happened. Upon notifying Sprint with a phone call, I was informed that it would not be replaced free. I was asked to pay $100 to cover a deductable to their shady, third party insurance company Asurion. Also, I would have to go through Asurion's online claim form (that never worked) to start this proceedure.
I informed Sprint (by phone and by chat) that I would not pay $100 and that there was nothing I could find in our paperwork about these fees. Sprint asked me to contact Asurion and their hands were tied. After unsucessfully attempting to start a claim, we ended up just continuing to pay our monthly bill for this useless phone.
Today, I attempted once again to resolve this issue and was now informed by an automated reply on Asurion's website and Sprint that it's been 60 days and now they won't cover anything. Even though we continued to pay monthly for the coverage.
Sprint's best offer was to send me a refurbished phone and charge me even more on our monthly bill to cover it, and I would have to sign a new contract for another 2 years starting today. Unacceptable.
This is how Sprint treats loyal customers of 18 years.
