I took service on month to month basis. I recently added an assurane warranty on the techs advise that was working on my Samsung S7. I'm having problems with it again already. I was informed that they longer have any tech support in Missippippi. I have had 4 strokes and don't drive any longer. I called to cancel my service and have my phone unlocked (by federal law.) They would not unlock until I paid in full for the month of May, which is not done and the payment was not due until May 30 th. THIS IS A RIP-OFF THRU AND THRU.