- Report: #1243343
Complaint Review: Sprint - Nationwide
Reported By:
MS OBRIEN -
Fort Lauderdale, Florida, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Sprint
Nationwide, USA
Phone:
844-665-6327
Web:
www.Sprint.com
Categories:
Business Rating:
(0)
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Sprint Thanks for the reward of credit damage after 17 Years of loyalty to your company!!! Nationwide
After over 17 years of being a loyal customer to Sprint, they cancelled my account for no reason and demanded full payment of the remaining balance on my Ipad Air. When I called to discuss why I was all of a sudden being charged the full remaining balance on the account rather than continue with my monthly payments (which I was current on). I was told by the representative that my account was accidentally closed, that it was a mistake and he would fix it.
I continued to make my monthly payments, sometimes even double the amount to be ahead when I received two notices from collection agencies demanding payment of the remaining balance on the account! I called Sprint to discuss how this had happend and an agent that seemed a bit clueless rambled on not understanding what I was saying when I was speaking clear english. I finally asked for her supervisor because I couldn't even understand what she was trying to say to me. He of course was no help- just went over and over my acccount trying to figure out what had happened and again trying to tell me that I cancelled when I didn't and that there as an early termination fee and that's why I was not actually ahead but behind. And I again explained that I never cancelled and had continued to make payments. I explained having called previously when my account was wrongly cancelled and he again tried telling me I cancelled when I didn't. I explained that I now have blemishes on my credit score because of this situation and is there really nothing at all they can do to correct the situation for a 17yr customer? He said he could transfer me to their collections dept and I said, Oh, so they can tell me I need to pay the remaining $133 I owe for the ipad? No Thanks- I will continue to pay the amount I signed a contract for of $34.59/month until it is paid and I will NEVER use Sprint again and will be sure to let anyone I know who has Sprint how I feel about them after how they treated me after being a customer for over 17years!!! What a joke! No wonder why they are struggling against AT&T and Verizon!
