- Report: #1429856
Complaint Review: Square - San Francisco California
Reported By:
Rodney -
NEW ORLEANS, Louisiana, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Square
1455 MARKET STREET, SUITE 600 San Francisco, 94103 California, United States
Web:
www.square.com
Categories:
Business Rating:
(0)
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Square Square UP Square Inc Square Payments CashApp They Destroyed My Business! San Francisco California
DO NOT EVEN THINK ABOUT USING SQUARE!!!! LOOK AT THE COMPLAINTS!!!! GOOGLE WHAT THEY DO TO PEOPLE!!!!
I own a small handyman business and my transactions vary from anywhere around $10 to $500, yeah thats it. I've been using the square app on my iPhone to process these transactions and now they're holding a little over $500 of my money and wont process the transactions. They have already had me refund one transaction that was o$500 because they wouldn't pay it so now I look like an idiot and unprofessional to the customers because I had to explain to them why I refunded their money to their perfectly good credit card and I have to ask for a check or cash. Nobody uses the either anymore and they now look like well if you can't get your credit card acceptance right why would I trust you with my cash. I painted a ladys house who was nice enough after me explaining that Square needed this gave me a copy of her ID, and a copy of her credit card (front and back) and told me to have them call her to verify the transaction. I provided all this to Square. Including everything in the world that I can muster. I can't get my money but more importantly my business that relies on word of mouth because I am really really small maybe two or three jobs a month small. Squareup.com(Square) advertises that there is no dollar amount limit to swiped transactions and that they will have the money deposited within 24 hours. This is a LIE!!!!! Here is their reply to one of my emails to them:
For payments that haven’t been deposited (generally in the last few days), you may consider having your customer pay you by another method (cash, check, etc.) and refunding the payment(s) back to the original payment card(s). The full payment amount will be returned to your customer. Refunds can be issued within 120 days of the original payment date. To learn more about issuing refunds, please visit here.
We apologize for this inconvenience, but our decision is final.
So I requested Square refund MY money to the customer. Even though I already painted her house so somewhere between here and 4 months she may get it back. Then she may pay me in another method after that. But she will never use me again and she will never recommend me to anyone else. This is just so damaging to my business. Before I got this lovely response from them they had me fill out a lot of useless information, from invoices to ads I placed. I gave them copies of my ID and bank statements and just basically sitting somewhere on this company's computer is my entire life story. I sent them so much information. My question is this... Why would I have to split transactions if there is no limit to swiped tranactions? And why don't they have a number for customer support? It's like pulling teeth trying to get a response through email from them because they aren't in any hurry at all!! Save yourself the stress, headache, business loss and anxiety!!! DON'T USE SQUARE!! This company is RIPPING EVERYONE OFF!!! Please read the reviews Google Square and look at what people are saying. I wish I would have.
Also they toute am A+ rating with the BBB. But I filed a complaint with the BBB and I am looking to file with the California AG about the BBB who gives them an A+ rating with 94% Negative reviews and over 1600 un resolved complaints? Who does that. Now I dont trust the BBB anymore!
