Seth Levy
N Miami,#2REBUTTAL Owner of company
Fri, November 14, 2008
It is not possible to review the specifics of this client because we do not have the data required to look up their record (company name, invoice number...). We have been promising a full refund for clients who are unsuccessful with our prospects since we began. This is a BOLD promise and not one you can make for long without going out of business unless you provide a quality product. As part of our full money back guarantee, the client must contact the full list. However, we also stand behind our product and provide partial refunds for clients who do not use the full list. In certain cases, clients are unwilling to follow the steps required to receive a refund and insist on a refund anyway. We strive to provide a quality responsive file in all cases and we are aware that in some cases our leads are not as effective. However, it is our commitment that in all cases we leave our clients satisfied. Unfortunately, we fell short in this instance. We ask that you consider that we do business with more than 30 agents on an average day. That is over 7,000 agents a year. Although there are some clients that, for one reason or the other, are dissatisfied, our success rate is very high. And to call us a rip-off is a gross exaggeration. We are members of the Better Business Bureau and have been for 7 years. We have a current "B" rating, and have responded to and resolved every customer complaint ever reported. We encourage any person considering doing business with us to look up our history with that organization.