Complaint Review: Stamps.com - Internet

Hello,
 
Stamps.com would like to thank you for your comment and apologize for any misunderstanding regarding our promotional scale offered at registration.  This scale is free (only Shipping and Handling Fee is required) for our customers to keep regardless of when/if they cancel their service and there is no additional monthly fee to use the scale.    
 
We offer a four week no-risk trial so that you may use our online postage service and determine if the service fits your mailing and shipping needs.  Please note that we do not offer a "free trial" -- our trial is labeled as "no risk trial."  If you do not like the Stamps.com service, you may cancel at any time during the four week trial period and you will not be charged any subscription fee for using the service.  However if you do not cancel the Stamps.com service and go past your four week trial period, you will be charged $15.99 for using the service during that first "trial" month.   After you pass the four week trial period and become a regular customer, you will be charged $15.99 each month moving forward. 
 
During the registration process for Stamps.com and before a customer's account has been created, (on the page called Postage Account Credit Card Authentication) all prospective customers will see the following text:
 
Why do you need my credit card information?  Your credit card is required by the USPS to set up your USPS postage account.  Your credit card will not be charged unless you buy additional postage or Stamps.com products, or if you continue past the NO-RISK 4-week trial period. 
 
We provide and disclose terms that we do expect all potential customers to read, review, and agree to before they create their accounts.  Accounts cannot be created without customers indicating that they have read the terms by clicking on the I Agree box. 
 
We apologize for any misunderstanding and would be happy to further review your account. Could you e-mail us your full name and phone number to [email protected]?
 
Thanks!
Divya
Stamps.com

nobody like copy and paste, stick to your craynons

Here's from their homepage under "Offer Details"..

Your Stamps.com $80 OfferFREE 5lb Digital ScaleAs a new Stamps.com customer you will receive a FREE 5 lb. Digital Scale. The scale is a $50 value and is yours to keep with no additional obligation. Just pay for shipping and handling (typically $9.99 or less).$25 Postage OfferAs a new Stamps.com customer you will receive $5 in free postage that you can use during your trial period.  After you complete your trial period, you are eligible for an additional $20 in postage. We will give you two $10 postage coupons. 

You can redeem one coupon per month once you complete your trial. If you stay with Stamps.com past the trial period, you will be charged $15.99 a month for the Stamps.com service.FREE Supplies KitTo help you get started we will ship you a free Supplies Kit that includes free postage labels to use with the service (a $5 value).  However, you don't need to wait for the Supplies Kit to arrive in order to print postage. You can immediately take advantage of features such as printing shipping labels on plain paper or printing postage directly on envelopes.

Guess you weren't interested in knowing the terms of the deal...right? Where's the "SCAM?" Where's the Ripoff?

"So they steal your money and provide NOTHING!!!!"

You did report this "stealing" to local law enforcement, didn't you? No, I DON'T work for Stamps.com and never have.

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