Complaint Review: STAR MOVERS USA - Atlanta Georgia

THEY MAKE YOU PAY $50 TO SECURE THE MOVE AND ON THE ACTUAL DAY OF THE MOVE THEY DO NOT HAVE ANY MOVERS FOR YOU.

I SECURED THE MOVERS THREE WEEKS PRIOR TO MY MOVE AND THEY SENT ME CONFIRMATION TO MY EMAIL ADDRESS OF THE PAYMENT I HAD GIVEN THEM. THE DAY BEFORE THE MOVE, I GOT EMAILS FROM EVERY PLACE TO CONFIRM TRANSFER OF SERVICES AND FORWARDS EXCEPT FROM THE MOVING COMPANY KNOWN AS WWW.STARMOVERSUS.COM SO I CALLED THEM TO VERIFY THE MOVERS AND WAS ADVISE THEY HAD TWO MOVERS FOR ME AT 12:30 PM AND THAT THEY WILL CALL ME AN HOUR BEFORE COMING OUT TO VERIFY MY ADDRESS, AND I WAS TO PAY THE BALANCE OWED WHEN THE MOVE IS COMPLETED. THE NEXT DAY I RECEIVED PHONE CALL FROM THE MOVER TELLING ME HE COULD NOT FIND MY ADDRESS ON GPS BUT THE ADDRESS HE DID GET WAS IN MY COMMUNITY SO HE WAS ON HIS WAY. AT 12:10 PM, THE SAME MOVER CALLED TO ASK ME IF THE MOVERS HAD GOTTEN THERE YET AND IF THEY HAD NOT THEN HE WILL COME TO MOVE ME. I WAS CONFUSED AND ASKED HIM IF HE WAS THE ONE WHO CALLED ME EARLIER AND HE SAID YES BUT HE WAS TOLD TO GO TO A DIFFERENT LOCATION. SO I CALLED 317-800-7079 AND THE MAN WHO ANSWERED THE PHONE TOLD ME THAT THE MAN WHO CALLED ME IS THE MOVER AND HE DID NOT UNDERSTAND WHY HE WAS TELLING ME THAT STORY. SO HE TELLS ME TO CALL BACK IN 15 MINUTES. WHEN I CALLED BACK, I WAS ADVISED THAT THE MOVER DID NOT WANT TO DO THE JOB BECAUSE IT WAS TOO FAR. APPARENTLY THE MOVER LIVED IN AVON AND I LIVED SOUTHEAST INDY. THEN I WAS TOLD HE WOULD GET ME SOMEONE TO COME OUT AND I TOLD HIM THAT I ONLY HAD MY TRUCK UNTIL 6PM SO I NEEDED SOMEONE TO COME ASAP. HE SAID HE WOULD CALL ME BACK IN 5 MINUTES, AND I NEVER HEARD FROM HIM AGAIN. ALL MY CALLS WERE FORWARDED TO VOICEMAIL OR RANG AS A BUSY SIGNAL. SO I LEFT HIM A PRETTY NASTY VOICEMAIL AFTER ABOUT 10 MINUTES OF REPEAT CALLING TO THE 317-800-7079 (AND TO THE 1-800-396-1496 WHICH BOTH RANG TO THE SAME PERSON) AND TOLD HIM I NEEDED MY MONEY BACK AND STILL TO THIS DAY HE WILL NOT ANSWER MY PHONE CALLS OR HAVE I GOTTEN MY MONEY BACK. I ENDED UP HAVING TO PAY $250 FOR SOMEONE TO MOVE ME WITHIN A CERTAIN TIME FRAME I HAD THE TRUCK FOR. WHICH WASN'T ALL THAT BAD CONSIDERING I HAD BUDGETED FOR THAT AMOUNT ANYWAY BUT THOUGHT I WOULD SAVE MONEY BY GOING WITH STAR MOVERS. BUT THEY ALWAYS SAY YOU GET WHAT YOU PAY FOR! TRUST AND BELIEVE THAT IF YOU GO WITH THESE PEOPLE, THEN YOU WILL NOT ONLY LOSE MONEY, YOU WILL GET WHAT YOU PAY FOR...NOTHING!! THIS IS JUST A HEADS UP!! I FILED A DISPUTE WITH MY CREDIT CARD COMPANY AND HAVE EVEN SPOKEN WITH AN ATTORNEY WHO SAID THAT NOT ONLY COULD I GET MY MONEY BACK FROM THEM, BUT THEY ARE LIABLE NOW FOR THE WHAT IT COST ME TO HIRE SOMEONE ELSE TO MOVE ME. SO LOOKS LIKE I MAY COME OUT AHEAD ANYWAY. BECAUSE I TRIED TO CALL EVERYONE ON CL BUT NO ONE WOULD ANSWER THEIR PHONE OR THEY WERE BOOKED. IT WAS A BIG HEADACHE AND A MESS UNTIL I FOUND THE TWO MEN THAT I EVENTUALLY GOT TO MOVE ME. AND THEY DID ME RIGHT! DO NOT MESS WITH STAR MOVERS!!!!!