- Report: #229276
Complaint Review: Starbucks - Springfield Missouri
-
Author Confirmed
Why?
Starbucks
3055 S. Glenstone, Ave Springfield, 65804 Missouri, U.S.A.
Phone:
417-885-0026
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Starbucks Marking items as on sale when they are not, and inconsistent pricing for identical beverages, ripoff Springfield Missouri
Starbucks produce excellent products. The products, however are not cheap and the company clearly is not hurting for money. Why they would stoop to the kind of unscrupulous tactics found at carnival sideshows is a mystery.
A store in the area is in the practice of placing items in a bin with big letters stating,"On sale" When a customer starts to purchase the product the store charges full price. If the customer questions it they are told, "We didn't mean that item, we mean the other things in that box with the "for sale" sign.
The Starbucks inside the Barnes and Noble on South Glenstone Ave in Springfield, MO constantly vary prices on identical products. For at least a year customers have been charged as much as a dollar difference for an identical beverage of the same size, in a time frame sometimes as short as an hour. No promotions, sales or any other reason for the difference exists. Personnel at the store cannot be reasoned with, even when the reciepts are placed under their noses.
Starbucks web site makes it clear they do not want to hear about customer service issues, giving no e-mail and only a p.o. box for snail mail, if customer concerns exist about anything other than technical issues on the page.
Jill
Springfield,, Missouri
U.S.A.
A store in the area is in the practice of placing items in a bin with big letters stating,"On sale" When a customer starts to purchase the product the store charges full price. If the customer questions it they are told, "We didn't mean that item, we mean the other things in that box with the "for sale" sign.
The Starbucks inside the Barnes and Noble on South Glenstone Ave in Springfield, MO constantly vary prices on identical products. For at least a year customers have been charged as much as a dollar difference for an identical beverage of the same size, in a time frame sometimes as short as an hour. No promotions, sales or any other reason for the difference exists. Personnel at the store cannot be reasoned with, even when the reciepts are placed under their noses.
Starbucks web site makes it clear they do not want to hear about customer service issues, giving no e-mail and only a p.o. box for snail mail, if customer concerns exist about anything other than technical issues on the page.
Jill
Springfield,, Missouri
U.S.A.
3 Updates & Rebuttals
Casey
University Park,Florida,
U.S.A.
Barnes and Noble
#2UPDATE Employee
Sat, January 26, 2008
Starbucks does not franchisee but any Starbucks that is not free standing(Target, Albertsons, Barnes and Noble) and not corporate owned Starbucks.
Cory
San Antonio,Texas,
U.S.A.
As Far As I'm Concern
#3Consumer Comment
Fri, August 03, 2007
Paying $4.50 to $6.00 for a cup of coffee IS a rip off. You can get a GOOD cup of coffee elsewhere for 99 cents. Course it's not from starbucks.
Diego
Bloomington,Indiana,
U.S.A.
Please file complaint under Barnes & Noble, NOT Starbucks!
#4UPDATE Employee
Fri, August 03, 2007
Whether or not your complaint is valid, the "Starbucks" indide of a Barnes & Noble store is not a "Starbucks" but a "Barnes & Noble Cafe featuring Starbucks Coffee". Other than licensing the starbucks logo and purchasing a limited assortment of wholesale and retail coffee from Starbucks, Barnes & Noble Cafes are a division of the bookstores in which they reside and have nothing to do with Starbucks. They sell their own merchandise, set their own prices, feature different drink recipes, and employees work for Barnes & Noble. Many hotels, airlines, and restaurants also license and brew Starbucks coffee (known by the comany as "We Proudly Brew", or WPB), and you probably would not complain about Starbucks if your room was dirty, your flight was delayed, or your waiter was rude in one of these establishments. It is really not fair to complain about Starbucks when your issue should be directed at Barnes & Noble. The next time you are in this Barnes & Noble Cafe, look around and you'll notice that the Barnes & Noble branding image is much more prominent than the Starbucks logo (and their drinks are not nearly as good IMO). There is often confusion among customers in differentiating true Starbucks stores from establishments that simply brew Starbucks coffee (like Barnes & Noble). To further complicate matters, their are many "true" Starbucks stores that are not company owned (e.g., airport locations (owned by Host Marriott), locations within Target stores (owned by Target) and grocery stores, as well as Starbucks stores in hotel lobbies (which are owned by the particular hotel)). If you have an issue at one of these licensed Starbucks stores, your best remedy would be to complain to the management of the Target, grocery store, hotel, etc. (as well as starbucks.com). While employees at Licensed Concepts Stores (Starbucks terminology) are supposed to be given the same training as actual Starbucks baristas (although they are rarely as well paid or receive the same benefits) and the stores are held to the same standard as company owned stores, many (especially at Airports) seem to be sub-par. Unfortunately, customers can't be expected to tell the difference (a Starbucks is a Starbucks) and the poor performance of licensees sometimes reflects badly on the brand as a whole. A simple test to see if you are in a "real" company owned Starbucks: look for a nametag on the employee's apron. If your Barista is wearing a nametag, you are NOT in a company owned store. I repeat, BARISTAS EMPLOYED BY STARBUCKS DO NOT WEAR NAMETAGS. Also, when the barista is wearing a nametag (as they do at over 90% of licensed locations), it will usually have the name of their empoyer on it (e.g., Target, Host Marriott, Westin Hotel, etc.) so you will know who to complain to. Thanks.
