Jeff meadors
Covington,#2Author of original report
Fri, November 07, 2008
In process of resolution.
Jeff meadors
Covington,#3Author of original report
Tue, June 24, 2008
Complaining about: Vanessa Ennis State Farm Georgia Medical Payments Office Panola Claims Office / SIU 11350 Johns Creek Pkwy. PO Box 10003 Duluth, GA 30096 manager's phone - Brett Suitor - 770-593-6573 Vanessa Ennis phone - 770-713-7279
Jeff meadors
Covington,#4Author of original report
Tue, June 24, 2008
The following complaint has been registered with the OCR re: possible HIPPA violation(s). Pursuant to an investigation into personal injuries sustained in an automobile accident, adjuster Vanessa Ennis (State Farm) hired Dr. Charles F. Nicol of Marietta, GA (International Health Consultants) to review a large number of my medical records to determine if my medpay should pay out. The medpay did pay out the 25K, however, in a letter back to Vanessa Ennis of State Farm from Dr. Charles F. Nicol in the second "Retrospective Review," Dr. Nicol writes in reference to a "second letter" from Vanessa Ennis dated March 24, 2008 that "I see no reason to change any of my answers." Multiple attempts to obtain an explanation from State Farm or from International Health Consultants have been fruitless. I have written by fax, email, called them, and sent US mail to them. No replies. I have tried since May 8, 2008 to get this data. It is clearly possible that Ms. Ennis attempted to coerce Dr. Nicol to alter and/or change my medical records and/or the report he constructed on my medical records and subsequent injuries. Since State Farm eventually paid out the medpay, it appears to me that her second letter was unsuccessfully coercive. No one at State Farm ever gave me copies of the medical/paper review. I never met Dr. Nicol. I obtained the review purely by accident from a medical doctor who had treated me extensively for injuries following the non at - fault accidents. This followed on the heels of Vanessa Ennis mailing over 28 pages of medical papers about me personally to my parents' home at a separate address in the same town. She had also mailed records to a separate non-relative neighbor. It appears that she plays fast and loose with privacy issues and medical data. I have repeatedly asked for a copy of her second letter to Dr. Nicol. I have not received it. Her manager, Brett Suitor, will answer everything almost except the questions about the possible coercion and why Dr. Nicol would state "I have no reason to change any of my answers." Please assist me. I have copies of all said documents. If indeed the letters and /or an investigation reveals that she did attempt some sense of bad faith coercion in any manner, then it makes all of her work on my claim suspect to me.
Noir
City,#5Consumer Suggestion
Mon, June 16, 2008
If your insurance adjuster mailed copies of your medical history to your neighbor without your consent, she may be in violation of federal HIPAA laws. I do not know if HIPAA laws apply to insurance companies who receive your medication records, but you might check with their web site for your rights. Under HIPAA you do have rights to access to all your medical records, and I bet an attorney could make an argument that correspondence to your doctor would fall under HIPAA laws. Call your doctor's office again and give them a timeline for when you will be picking up a copy of your records or you will file a HIPAA claim. N-