- Report: #800946
Complaint Review: Station Casinos - Las Vegas Nevada
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Station Casinos
1505 S Pavilon Center Las Vegas, 89135 Nevada, United States of America
Phone:
702 495-3000
Web:
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Station Casinos Red Rock Casino, Aliente Casino, Green Valley Casinbo, Palace Station Casino, Boulder Station Casino Refuse to honor mailout Las Vegas, Nevada
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Station Casinos sent a mailer out that said they would give $250 of free slot play once each week from Nov 13 to Dec10 - a total of four weeks. They decided after the first week tha the offer should only be $5 each week and are not honoring the mailer. Perhaps it was an error on the part of Stations Casinos marketing but it seems that a reasonable solution would be to offer some smaller but meaninful amout - perhaps $50 or so not $5. Travelors should be aware that Stations does this and if they stay at Stations casinos they may not get what they were promised when they made the reservation. Most of these type of mailers say that management reserves the right to cancel or change them at their discretion. This on DOES NOT have that anywhere on the mailer.
When I spoke with Gina S???, the head of marketing, she said they will honor the $100 food credit that must be used all at one time in November and December. As a single senior citizen I can not use more than $30-40 each time.
I am scanning the mailer and will include it
When I spoke with Gina S???, the head of marketing, she said they will honor the $100 food credit that must be used all at one time in November and December. As a single senior citizen I can not use more than $30-40 each time.
I am scanning the mailer and will include it
3 Updates & Rebuttals
sunkenwarrior
Alabama,USA
complain
#2General Comment
Sat, August 20, 2016
I usually don't do this but I have enough. I'm trying to have fun playing in the casino but $100 for 5 minutes is gone. I see locals with hundreds of cash with them, $100 is gone that quick too, then after about $500 more, the machine will give out fraction of that.
This casino is just terrible! Three times we went there in one month costs us $1500, no win at all!
gave me free dining $50, free extra play but wait, the extra play is a rip off too, unlike other casinos, no wonder, they have more networth, and all their properties are garbage, the buffets are horrible, I thought it was a soup kitchen.
BadCasinos
Henderson,Nevada,
Green Valley Ranch Steals from Players
#3Consumer Comment
Sat, July 05, 2014
Green Valley Ranch is one of the worst casino's to ever play in. They have machines that do not pay out what they are supposed. They are stealing from locals every single day!
CasinoWatcher
Las Vegas,Nevada,
Station Casino's Company
#4Consumer Comment
Fri, November 08, 2013
Station casino's continue to take and take from locals. They even go as far as a publicity stunt telling evryone that they are giving to schools and even run several television ads to draw in locals. My advice to locals is stay away from any Station property. The free play they offer is a joke and even the mailers are a joke. They even make you play 5 points just to activate the swipe and win. This shows greed is coming from the top. Don't fall vicitim to this casino company. There are several other places who are loyal to players. The only reason lately they have been running tv ads is becuase they are losing locals fast. This means the machines will take your money faster than you could withdraw it from an atm machine. What's more gross than that is ever using a casino atm to lose your money. You see you pay anywhere from $3.95 to $6.95 in fees so you are already losing.
Locals must send a message loud and clear that shows we will not frequent a casino that is unethical and practices bad business!
