- Report: #723066
Complaint Review: Straight talk wireless service - internet/ walmart Internet
Reported By:
Bevhlsguy -
Mocksville, North Carolina, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Straight talk wireless service
internet/ walmart, Internet, United States of America
Phone:
Web:
http://www.straighttalk.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Straight talk wireless service Trac phone Trac phone and Walmarts straight talk they run = awful customer service internet/ walmart, Internet
Straight talk has good prices (not really any lower than Cricket, Metro PCS and many others) HOWEVER>..
You will pay the price when you try to call their AWFUL customer service! Most of the call centers they barely speak and dont understand English. I have just gone through a night mare, that their system had an error and canceled my "auto pay" the net result was I wasted Hours and hours trying to get it resolved. They are all sorry - or at least they claim they are... and this cost me a ton of time and aggravation to deal with these non English understanding and speaking people.
The signal at my home and on the highways is not very good either... All in all, there are a lot better alternatives with English speaking customer support that are in the same price range....
Walmart really messed up associating their name with Trac phone and their AWFUL customer "service"
You will pay the price when you try to call their AWFUL customer service! Most of the call centers they barely speak and dont understand English. I have just gone through a night mare, that their system had an error and canceled my "auto pay" the net result was I wasted Hours and hours trying to get it resolved. They are all sorry - or at least they claim they are... and this cost me a ton of time and aggravation to deal with these non English understanding and speaking people.
The signal at my home and on the highways is not very good either... All in all, there are a lot better alternatives with English speaking customer support that are in the same price range....
Walmart really messed up associating their name with Trac phone and their AWFUL customer "service"
2 Updates & Rebuttals
t
kansas city,Missouri,
United States of America
auto refill a mistake
#2Consumer Comment
Mon, February 20, 2012
never let anyone, i repeat anyone. who you do not know have your banking information and do not let any company talk you into letting them take money out of you account . it is always i mistake .
Unsatisfied bigtime!!
Peru,Indiana,
United States of America
You got lucky
#3General Comment
Thu, April 28, 2011
You are lucky they canceled the auto refill by mistake BUT PLEASE keep an eye on your account as they now have your info to withdraw funds now when they want. I had to cancel my debit card to get rid of auto refill as they don't have a cancellation option once you go that route. Straight talk runs off Verizon towers for the most part, but Verizon does not own or partially own them at all. Straight talk also does not work in some places. All cell phones have "dead spots", and unless you are on certain carriers that know where they cover or not--you don't know where straight talk or any other trac phone will work until you get it. As I stated before, just keep an eye on your account because they now have your personal info to take funds when they want.
