- Report: #1417647
Complaint Review: Straight Talk Wireless - Miami Florida
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Straight Talk Wireless
9700 NW 112th Avenue Miami, 33178 Florida, United States
Web:
straighttalk.com
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Straight Talk Wireless TracFone Unethical and unscrupulous behaior. Miami Florida
This company did not tell me that they would drop my business number making it impossible to port out and thus immediately putting my business in jeopardy of losing this number. I spent my weekend trying to sort this out., worrying the whole time that I may lose my number and an unknown amount of revenue as a result. I had to pay a ransom fee equal to an extra month of service. I want a refund of $38.25, the full amount of ransom that I needed to pay to port my business line. I called less than 24 hours later and they refused to even give me a partial refund.
I find them negligent in informing a customer the dangers of cancelling the service prior to porting the number. I had no idea, and they should have informed me. I also find them unscrupulous in demanding $38.25 to just release a number that they were holding. Not only did they tell me they were in possession of my telephone number, but also my credit card information.
I also have found them to be evasive and to simply try to make me go away by providing long hold times and blind transfers to a succession of Customer "Service" agents, who became increasingly difficult to understand. This, presumably, to deter me and saving them the obligation of satisfying a complaint.
I was also charged $54.00 because my account was on auto-renew, even after I was told that I would not be charged. This has not yet been refunded. The confirmation number for the refund: 41259432AV27DJE
I want $38.25, a full refund that I consider their ransom demand. I want the $54 refunded as well, a total of. $92.25
Then I want them to destroy the credit card record, as they do not have my permission to hold once the refund is received and both parties have fulfilled their respective obligations.
Finally, I want this uncaring, unapologetic organization to apologize, just one time, for wasting hours of my time and putting my business in jeopardy.
3 Updates & Rebuttals
Jay
Kingston,Ohio,
United States
An update - no restitution yet.
#2Author of original report
Tue, December 26, 2017
For anyone following this complaint. STW called and said that they would reverse all charges. My bank statement has yet to reflect that. The BBB response from STW states that they are only going to refund the additional month charged due to the autopay. They said that they are declining to refund the charge from having to reactivate my account so that my number could be ported. This is not what they communicated to me by phone.
Still there is no evidence yet of any charges being reversed. The damage control has been ineffective, "Chat" is not an option. I still refuse to accept any less than what is fair and what had been agreed upon. I did receive more than one apology, thank you. Now, where is the money that you took from my account? And also, where is the refund of the ransom money that I was required to pay to port my number out and away from your crooked organization?
Jay
Kingston,Ohio,
United States
Only because I took this public, do you even try to feign concern.
#3Author of original report
Wed, December 20, 2017
Look, I refuse to call you again, I refuse to chat. I have stated my case here, to the BBB, the FTC, the Florida Attorney General Ms. Pam Bondi, and the FCC. I have already received notifiation from all four agencies that they ar on the case. After four reasonable requests I then notified your company twice of my proposed future action. I tried to resolve this with you directly. I would have expected you to ask me to take further initiative, based upon my experiences this past week.
Again, you fail to understand 1) How utterly exasperated I am and 2) How determined I am at ths time to wreak maximum havoc by giving you as much negative PR as I possibly can.
Yet another example of your lack of respect and lack of listening skills. Perhaps if you kept some customer service positions in the US so that you can fully understand my request, Go chat with yourself and do not insult me further. The matter is out of my hands. I stated very clearly, in plain AMERICAN English what I want, and I will get 100% full restitution. I am done with you. Good luck trying to clean this mess up.
Tracfone
Florida,United States
Straight Talk Wireless TracFone Unethical and unscrupulous behaior. Miami Florida
#4UPDATE Employee
Wed, December 20, 2017
Hi, Jay.
I am working with Straight Talk Wireless and I have read your post in this blog. I know how this has been very frustrating and we understand where you are coming from. Please know that we appreciate you bringing this to our attention. We sincerely apologize for all of the troubles. We take the feedback from our customers very seriously. We will look into your concern and do what needs to be done to remedy it. Please allow us to help you resolve your concerns. You can contact us via chat at http://bit.ly/2gQCmUz for further assistance. We are looking forward to hear from you very soon. Thank you.
Edzel
Straight Talk Wireless
