- Report: #1358102
Complaint Review: Straight Talk - Nationwide
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Author Confirmed
Why?
Straight Talk
Nationwide, USA
Phone:
(877) 430-2355
Web:
https://www.straighttalk.com
Categories:
Business Rating:
(0)
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Straight Talk Walmart Changed portable number without permission Nationwide
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Straight Talk User. [email protected] Pass. lauren16 Www.signalboosterregistration.com Complaint. On February 17, 2017 I switched my cell service from Simple Mobile to Straight Talk Wireless. From September 2016 -Mid-January 2017, I had Straight Talk but switched to Simple Wireless. However, when I called the automated number for Straight Talk to switch back I requested to keep my same phone number which I got from Straight Talk in September 2016. After registering, I received a Welcome text message (attached) from Straight Talk that said my requested number was transferred to Straight Talk. But, after making a few calls to friends, I realized my phone was changed I then called Customer Service where I spoke with agents five times over 2 days who had no idea what happened and did not or could not fix the problem. I spend over 1 hour to two hours with each call to no avail though they all told me the problem was fixed. Finally, I asked for a supervisor who told me I would receive a new SIMS card within two days that would fix the problem, all I had to do is call back when I received it. I did call back on February 23 and spent over 3 hours on the phone with 2 agents. The second one called me after the first one hung up the phone after being on the phone over 2 hours with her. I was finally told the number would transfer to my phone after one hour. However, the number still hasn't transferred back to me. I have several work, business, family, and personal contacts that the old number were on file with. It has affected my work and livelihood.
