Susan
Murfreesboro,#2Consumer Comment
Sun, November 16, 2003
It seems Carole has resolution with her complaint. I have tried emailing numerous times, calling during business hours, etc. and have either been completely ignored (including by Anthony-the "owner"!) or lied to. I'm glad Carole's situation has worked out at least!
Carole
Colfax,#3Author of original report
Fri, November 14, 2003
I spoke with Anthony at great length over the last two days. He has sent to me a copy of a fax he sent to my credit card company showing that he had tried to credit my account. It certainly does now appear to have been a miscommunication between all parties involved. I have been told by my credit card company to call on Tuesday to verify that credits have gone through.
I will put an update here to clarify everything after I speak with them on Tuesday. If in fact it was the fault, as Anthony stated all along, of my credit card company then I owe him a HUGE apology. I've already stated how pleased I was with every other aspect of his service, I hope to be a life long client
I would suggest to everyone to try to open communication with straight2you, you may be surprised!
Anthony
New Hyde Park,#4REBUTTAL Owner of company
Mon, November 03, 2003
Carole,
I understand your frustration with our billing department, and I am extremely sorry you've had such a problem.
We've issued you a refund check, which will be sent to you by November 15th 2003 for the overcharges.
The reason why you were never credited was because your bank rejected the credits as the charges were too old to offset. We found this out today.
Once more, I am extremely sorry that this has happened, and I invite you to try our service again, without charge.