- Report: #280260
Complaint Review: Strayer University - Trevose Pennsylvania
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Strayer University
3600 Horizon Blvd, Suite 100 Trevose, 19053 Pennsylvania, U.S.A.
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Strayer University Admissions Officers lie to get you to enroll Trevose Pennsylvania
I was only looking to take a few classes to obtain a professional certification. When speaking with the admissions officer, I was assured that the faculty would provide the support I would need to achieve my goals. I withdrew this institution after a few weeks because this was not the case.
I signed up for very technical courses that are not something that can be self-taught. The professors for both courses I signed up for were non-responsive. One eventually answered my technical question email with the answer and no further elaboration. (Great I have an answer but no idea how to achieve that answer) Another didn't respond to emails at all and in the online classrooms posted an analogy to a child's movie in response to questions from students struggling with the homework. These are the worst online classes I have ever taken in my life.
From my experience, the most successful online learning involves teachers logging into the classroom everyday and effectively communicating with students. I don't know what the deal is with these professors, but this is not what I was promised when I enrolled.
If I wanted to teach myself this stuff (and forget about the certification), I would have just paid for the books and read them. Speaking of books, the books are proprietary to Strayer so you have no choice but to overpay their supplier for low quality books. The Website told me multiple books were required for a class and it turns out that only one book was required per class, but they're all bundled into an expensive shrink-wrapped package so you have no choice but to overpay for the package.
In the short time I attended Strayer it became abundantly clear that the only thing they cared about was the money. I was barely into the second week of these online courses and was already being contacted to sign up for the the next semester.
A few days later, disgusted with being ignored by the Professors, I decided it was in my best interest to withdraw and even that was not easy. Before the administration would send me the necessary forms, they tried to strong arm me into staying or signing up for the next semester. It did not matter that I was not getting the education that I contracted for and was promised by admissions, it only mattered that they were losing a live body.
Now I'm stuck footing the bill for a percentage of the tuition because I didn't withdraw in week one. Yet I don't feel this is fair due to the way I was treated by both the faculty and the administration. As far as I'm concerned, they've breeched their contract to me. I enrolled with Strayer based on false information provided by the Admission Officer. I signed up to be taught, and was taught nothing.
I also went on the Middles States Commission for Higher Education Website and saw that certain requirements need to be met in order for Strayer to reaffirm its accreditation. A little further research yielded the fact that this Strayer University is a subsidiary of Strayer Education, which is listed on Nasdaq. If you look it up on Nasdaq and look at whose listed as the competition, the competition aren't what one would consider the most reputable schools, just more diploma mills.
UnhappyCamper
Morris, New Jersey
U.S.A.
I signed up for very technical courses that are not something that can be self-taught. The professors for both courses I signed up for were non-responsive. One eventually answered my technical question email with the answer and no further elaboration. (Great I have an answer but no idea how to achieve that answer) Another didn't respond to emails at all and in the online classrooms posted an analogy to a child's movie in response to questions from students struggling with the homework. These are the worst online classes I have ever taken in my life.
From my experience, the most successful online learning involves teachers logging into the classroom everyday and effectively communicating with students. I don't know what the deal is with these professors, but this is not what I was promised when I enrolled.
If I wanted to teach myself this stuff (and forget about the certification), I would have just paid for the books and read them. Speaking of books, the books are proprietary to Strayer so you have no choice but to overpay their supplier for low quality books. The Website told me multiple books were required for a class and it turns out that only one book was required per class, but they're all bundled into an expensive shrink-wrapped package so you have no choice but to overpay for the package.
In the short time I attended Strayer it became abundantly clear that the only thing they cared about was the money. I was barely into the second week of these online courses and was already being contacted to sign up for the the next semester.
A few days later, disgusted with being ignored by the Professors, I decided it was in my best interest to withdraw and even that was not easy. Before the administration would send me the necessary forms, they tried to strong arm me into staying or signing up for the next semester. It did not matter that I was not getting the education that I contracted for and was promised by admissions, it only mattered that they were losing a live body.
Now I'm stuck footing the bill for a percentage of the tuition because I didn't withdraw in week one. Yet I don't feel this is fair due to the way I was treated by both the faculty and the administration. As far as I'm concerned, they've breeched their contract to me. I enrolled with Strayer based on false information provided by the Admission Officer. I signed up to be taught, and was taught nothing.
I also went on the Middles States Commission for Higher Education Website and saw that certain requirements need to be met in order for Strayer to reaffirm its accreditation. A little further research yielded the fact that this Strayer University is a subsidiary of Strayer Education, which is listed on Nasdaq. If you look it up on Nasdaq and look at whose listed as the competition, the competition aren't what one would consider the most reputable schools, just more diploma mills.
UnhappyCamper
Morris, New Jersey
U.S.A.
4 Updates & Rebuttals
Mary
Richmond,Virginia,
U.S.A.
Strayer Doesn't Care
#2UPDATE Employee
Sat, March 01, 2008
Since my wife is employed at Strayer and she is constantly in fear of being fired, I will keep my comments general and her identity anonymous. I feel very bad for her since she has been with the company for 4 years and has invested a lot of her time and effort there without appreciation. She is an Admissions Officer at an established campus, and over the past few years she has seen a lot of changes at the university. She loves the people at her campus as she feels they genuinely care about the students. The problem she sees is above the campus level. Those that operate the school say they care about the employees and the students but that is nowhere remotely true. No, I take that back... they do care; they care to make more and more money off the students and their employees. It is just a business, it is not really a college... they say it is, but it's not. She used to work at ODU but was "recruited" by Strayer thru a friend. Once she took the job she loved it. She was so excited about the school, her manager, and the location. Then the upper managers started making new rules (rules that seemed to change daily) and a person was hired from Disney World (I believe it was Disney or Disneyland), and everyone started hating working there. From what she hears there is someone fired every week, and they are people that have been there for years. Everyone believes the Disney guy is bringing his own people in. The morale there is at an all time low. I have told my wife to leave that place several times and she is definately looking around. One thing I do want to say, she has a genuine desire to help her students, and from talking with her co-workers I believe they do too. It is above that level at the headquarters that is making the school a horrible place to be.
Telluy
Alexandria,Virginia,
U.S.A.
Quotas
#3UPDATE EX-employee responds
Thu, November 29, 2007
All admissions reps must meet quotas. Students are just a number. The business and accounting degrees are not accredited by AASCB. Look it up for free. Run to the nearest real college.
Margaret
Houston,Texas,
U.S.A.
STOP ATTENDING ALL THESE JUNK ON LINE SCHOOLS AND YOUR PROBLEMS WILL BE SOLVED
#4Consumer Comment
Tue, October 23, 2007
All brick & morter colleges and community colleges offer on line classes now at reasonable state tuition rates. If everyone would just stop this Bull$#*& of attending these rip off places of higher education, you would not be getting yourselves in a financial bind, or having these rip off companies trying to ruin your credit. Then UOP, AXIA, STRAYER, CAPELLA, and who ever else Jon Doe for profit schools will close up shop and be gone for good! These on line schools are a 100% rip off. I have taken a few on line classes through one of my local community college's and I am satisfied to know that its 100% accredited and transferable to any 4 year university, no questions asked. Please everyone, stop giving yourself a heartache
John
Louisville,Kentucky,
U.S.A.
RE:
#5Consumer Comment
Mon, October 22, 2007
Now I'm stuck footing the bill for a percentage of the tuition because I didn't withdraw in week one. Yet I don't feel this is fair due to the way I was treated by both the faculty and the administration. ----------------- Basically every college is going to have a similar refund policy...public or private...It's best that you are cutting your losses before you got heavily involved in this school.
