Complaint Review: Stryke Alarm LLC - Denver Colorado

In my case, the statement from Stryker saying "...Stryke Alarm conducts mandatory recorded telephonic surveys of all of our customers. The surveys take place between the customer and a representative from our corporate office. The sales representative is not a party to these surveys."  is untrue!  My salesman was right beside during the ONE & ONLY call that I had with the representative from Stryke's corporate office and told me to tell them I was the person whos credit was accepted, not my name.  I will make sure, not even my enemies will use your company!!!

Many home security companies have earned bad reputations, we have seen nothing but good from this one. Even if the company makes a mistake, it is usually quick to fix the problem. Do not believe to that rumors or news, made some company background check or search before you judge the company, before you blame them.

Stryke Alarm systems cut out the professional alarm system installation fees that many security companies charge. These systems are usually wireless in order to make installation as easy as possible.

You probably have some knowledge about that company first, they are not all created the same, making it a must that you take the time to compare  companies, the services they offer and, of course, prices. This can be  easily completed with a few minutes of time on the web when you know what to look for. I am the customer of stryke alarm and I am so happy for their services especially their products. Stryke Alarm in not a SCAM!!

This is a response from the Stryke Alarm organization to the most recent posting.We again most certainly respect the right of any individual to express his/her opinion about an experience with our company. We also do again express our most genuine regret that anyone had a poor experience with a representative from our organization.

However, the reputation of our company is important to us and we would like to take this opportunity to respond to the most recent posting.

Initially, we would state that our organization does not encourage nor condone the use of scare tactics. Our representatives are extremely passionate about the products and services we offer as it is an integral part of our companys mission to save lives. Our representatives can most definitely be assertive in communicating this objective which can at times be misinterpreted as aggressive. However, the intention of our organization is to provide security and life saving products and services for families. The individual who has written the most recent post has correctly pointed out that nothing is free. However, we would point out that the equipment that the company provides is free provided that the individual agrees to have and pay for monitoring services for a specific period of time. Our organization does not deceive its customers and the surveys described in the previous post are evidence of that. We again regret that this individual had an unfortunate experience with our organization. However, this experience does not reflect the companys mission and culture. 

Regardless of any survey's.  How can you trust a company that send's an army of college kids through nice neighborhoods with a misleading story.  Today was our second encounter and total waste of time anwsering the door.  First they ask if you're aware of the recent rise in burglaries in your area.  This is a pathetic scare tactic that they have used both times.  These aren't locals from your area.  They travel around from town to town with the same story at every door in every neighborhood.  They have no clue what the actual crime rate is in your neighborhood or city. 

Ask them and you'll see.  Then they go into the sales pitch that you have a nice house and have been selected for a "emergency response system" and by the way they claim they are NOT Salesman.  Apparently they get paid to go all over the country giving away free alarm sytems and services.  Remember folks that the old saying is true "nothing is free anymore".  I asked him how much the monthly fees would be and he said there would be no cost to us EVER if we simply put the Stryke sign where it was visible for the road. 

He stated that if we would advertise for them to get the neighbors interested that we would never pay a dime out of our pocket.  He even offered to throw in free glass breakage sensors if we signed up immediately.  This is a 100% unethical approach to sales and they are teaching these college students that it's ok to go out into the world and lie and deceive people in everyday business dealings if it gets another buck in their pocket.  SHAME on you Stryke Alarms.  Who would want to do business with a company that has some kid in shorts and a backwards baseball cap to your door and starts lying to you from the moment they open their mouth, let alone trust them with your family's safety and financial information.  NOT ME!

This is a response from the Stryke Alarm organization. We most definitely respect the right of any individual to express his/her opinion about an experience with our company. We also profoundly regret that this individual had such a negative experience with our company. However, we would like to respond to the allegations made by the individual who authored this post.

Preliminarily, a great deal of this post appears to address alleged discrepancies between what the representative told this individual and what the actual contract states. What was absent from this post was the fact that Stryke Alarm conducts mandatory recorded telephonic surveys of all of our customers. The surveys take place between the customer and a representative from our corporate office. The sales representative is not a party to these surveys. These surveys take place both before and after the alarm system is installed. In fact, if the customer does not pass the survey, the system will not be installed and the contract will not be accepted by the company. These surveys are telephonic. They entail a series of questions designed to insure that our customers understand their rights and obligations under their agreement. We ask numerous questions during this survey including but not limited to questions about the customers monetary obligations, the term of the agreement, the cancellation rights, etc. In other words, we take proactive measures to insure that our customers understand their rights and obligations under their agreement. The surveys also allow the customer to clarify any misunderstandings which may have taken place with the representative who visited the customers home.

We also perform a post installation survey to insure that our customers are satisfied with the installation that we have performed and that their system is working properly, etc.

We are not clear as to why this aspect of our procedures was missing from the post, but it was important to us as an organization to point out that this is an integral part of our policies and procedures. 

As a company, it is never our intention to lie or mislead anyone. We take proactive measures to preclude this from happening including but not limited to the aforementioned proactive customer surveys. Our goal is to provide protection for homes and families.

Having said this, we certainly would always encourage people to read their agreements and we of course comply with the three day right of cancellation for all of our customers. We do regret that this individual formed such a negative impression of the Stryke Alarm organization. However, we did want to present our own perspective as a company and to suggest that this individuals experience was an aberration. 

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