- Report: #755028
Complaint Review: Stub hub - Internet
Reported By:
DonnasDen -
Jamaica, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Stub hub
Internet, United States of America
Phone:
Web:
Stub hub.com
Categories:
Business Rating:
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Stub hub Jennifer Hudson cancels at Beacon. Stubhub won't refund. Claiming rescheduling sometime? Who does she think she is SADE or PRINCE? Internet
4-20-2011 I purchased two tickets from stubhub.com $323.45 to Jennifer Hudson at the Beacon inNYC 7-6-2011. In May she cancelled all future shows. I was never notified...went to the venue only to be told that Ticket Master refunded but Stubhub will not because she is rescheduling for a future date! It's been 13 days, What I'm suppose to wait until the industry and her management decide she can tour after all of her other "projects" are finished. I'm disgusted Jennifer..and stub hub lost a good customer!
3 Updates & Rebuttals
DonnasDen
Jamaica,United States of America
STUBHUB MAKES GOOD on Jennifer Hudson
#2Author of original report
Mon, August 01, 2011
STUBHUB values it's customers! I am satisfied with the outcome...Now for Jennifer Hudson, Coca-Cola series and Sony music...I will not be spending any of my $$$$ with you...If you can't do a show you shouldn't get paid! I know I don't!....CANCEL YOUR SHOWS JENNIFER!
DonnasDen
Jamaica,United States of America
Giving STUBHUB a chance!
#3Author of original report
Wed, July 20, 2011
Thanks Emilee... Email is on it's way to you.
Stubhubecc
San Francisco,California,
USA
StubHub is Here to Make it Right for You!
#4UPDATE Employee
Tue, July 19, 2011
Hello,
My name is Emilee. I am writing from the Executive Customer Care Team at StubHub.com. We sincerely apologize for the inconveniences you have faced regarding the canceled and rescheduled concert for Jennifer Hudson. We certainly understand how much of a hassle it is to change all of your plans, especially if you can no longer make the event. We would really like to help you out and make this right for you. If you wouldn't mind emailing your StubHub Order # and best contact information, to [email protected], we will be happy to reach out to you in a timely manner and work towards the best resolution. Thanks for reaching out! We look forward to hearing from you!
Sincerely,
Emilee D.
Executive Customer Care Team
www.StubHub.com
866.STUB.HUB
