Complaint Review: Stubhub -

Stubhub embarrasses me in front of the little on and made her cry

I will never use stubhub again and you should not either. On July 24, 2019 the little one wanted to see JOJO SIWA at the prudential center in Newark, NJ at 7 pm. Her mother asked if I can by the tickets online line for the 7 pm show. Since I knew this is someone that the little one loves, I thought it would be the perfect surprise for our 6-year-old. They rushed to Newark to get there for the 7pm show and I ordered the tickets through stubhub and paid $87.75 for 2 tickets. I was so happy to get tickets and to know she was going to see one of her favorite performers. After waiting 10 minutes for the download to come to my email I called stubhub to inform them of the problem. After I started to get the run around and put on hold, I decided to order another set of tickets. For now, 99.00 because the show started and I did not want them to miss the show.

During that time, stubhub was able to forward my first set of tickets to me they approached the entrance they final got to the person scanning the tickets and while they were a little late, when their tickets got scanned, they were told in a loud voice, your tickets are illegal, step to the side. How embarrassing this was to mom, not only did it give the impression she did something illegal to everyone else in line, the child had to hear it, and she started to crying. Stubhub sold the same seats to someone else also. I called Stubhub again and was pissed of that we hurt Megan because she was not being allowed in the venue. They were now trying to find new tickets, also the 99 dollar tickets did not work either. Because the misses did not want to miss the entire show she went to the box office to buy some tickets. Stubhub final got some working tickets but it was too late. When it was all said and done, they saw the last 42 minutes of the show.

So what happened, I called stubhub back knowing that a record phone conversation was on my file and they had to fix this, wow, I never heard any company treat a customer so rude and blamed the whole matter on me, I was so upset I thought my head was going to explode. I finally asked if they had children and if they went through what my family did, how would they feel. This hit a nerve and they agreed to refund the money, don’t forget this started by them selling me tickets that was also sold to someone else as well. I received 7 emails say I would receive a full refund for the 87.00 and the 99.00 dollars, but I had to speak with 3 supervisors to get that.

After finally getting the 99.00 refund, I am still waiting for the 87.00 refund, every time I call to find out when I am getting it, they tell me that they will do it now. They keep lying to me they never did it in the first place. I work hard for my money and this all started by stubhub not me. Then to add more insulting comments and actions. I received a refund of $1.92.

I finally called again yesterday and said that I am fed up and tried of the lies. I am going to the attorney general’s office and file a complaint this is a matter of principle. What happen I was told again, they will process the refund and I received another email saying I will get it in 5 days, well no more emails, now I am taken action.

So to concluded this is what I got from stubhub:

A loss of $87.00

An upset 6-year-old who thought and heard her parents did something illegal

An embarrassed mother

Missed the more than have the show

High blood pressure from the stress stubhub had but the family though

Having to take the time to write this

How am I going to handle this?

Put this statement on their website

File with the Better Business B

File a FTC complaint

File a rip-off report

File a report with [email protected]

Make comments on Yelp

File with planet feedback website

File with the New Jersey attorney general office

File with pissed consumer website

Put my complaint on twitter

Put my complaint on Facebook

Let’s see what happens now, I will feel much better informing the world how stubhub made a 6-year cry.