Complaint Review: SUBARU OF NASHUA - HUDSON New Hampshire

The Rant was written by some one that works at Subaru of Nashua .that's how they do business therethey have a small problem with lying!

I aggree 100% with Dan. You can't just walk in to an establishment and start yelling and ranting and raving. This is how my 4 year old would deal with something and it's completely inappropriate. I feel that you completely set the tone for this conversation and the fact that still continued to help you and not charge you...well, you should be thanking them and be appreciative that they made it right.

I must admit that I didn't know that this customer's posting was out there until now Dec. 2007 when a friend asked me what happened. I remember Denise and her daughter buying a car from us. At no time was she ever lied to or brushed off. I can tell you that when a customer begins a conversation by yelling and threatening it usually sets the tone for how things are going to go. By her own addmission she says she went out to the customer waiting room and showroom and started telling customers not to do business here. There was no reason for her to act in that manner. We stood behind the car we sold her and the oil leak and other items were fixed. The other dealer we sent the car to the first time told us that what they did would fix the oil leak problem and we took their word for it because it was their product. When it was discovered later that the work they had done had not fixed the problem we paid them to do it over again. She was not charged and was given a car to use while the work was being done. The saying that you can't please everyone is true but we do try and have a very loyal sale and service customer base. My office door is always open if someone feels that something isn't right. Dan Enxing Owner Subaru of Nashua 603-888-9999 x201

I must admit that I didn't know that this customer's posting was out there until now Dec. 2007 when a friend asked me what happened. I remember Denise and her daughter buying a car from us. At no time was she ever lied to or brushed off. I can tell you that when a customer begins a conversation by yelling and threatening it usually sets the tone for how things are going to go. By her own addmission she says she went out to the customer waiting room and showroom and started telling customers not to do business here. There was no reason for her to act in that manner. We stood behind the car we sold her and the oil leak and other items were fixed. The other dealer we sent the car to the first time told us that what they did would fix the oil leak problem and we took their word for it because it was their product. When it was discovered later that the work they had done had not fixed the problem we paid them to do it over again. She was not charged and was given a car to use while the work was being done. The saying that you can't please everyone is true but we do try and have a very loyal sale and service customer base. My office door is always open if someone feels that something isn't right. Dan Enxing Owner Subaru of Nashua 603-888-9999 x201

I must admit that I didn't know that this customer's posting was out there until now Dec. 2007 when a friend asked me what happened. I remember Denise and her daughter buying a car from us. At no time was she ever lied to or brushed off. I can tell you that when a customer begins a conversation by yelling and threatening it usually sets the tone for how things are going to go. By her own addmission she says she went out to the customer waiting room and showroom and started telling customers not to do business here. There was no reason for her to act in that manner. We stood behind the car we sold her and the oil leak and other items were fixed. The other dealer we sent the car to the first time told us that what they did would fix the oil leak problem and we took their word for it because it was their product. When it was discovered later that the work they had done had not fixed the problem we paid them to do it over again. She was not charged and was given a car to use while the work was being done. The saying that you can't please everyone is true but we do try and have a very loyal sale and service customer base. My office door is always open if someone feels that something isn't right. Dan Enxing Owner Subaru of Nashua 603-888-9999 x201

I must admit that I didn't know that this customer's posting was out there until now Dec. 2007 when a friend asked me what happened. I remember Denise and her daughter buying a car from us. At no time was she ever lied to or brushed off. I can tell you that when a customer begins a conversation by yelling and threatening it usually sets the tone for how things are going to go. By her own addmission she says she went out to the customer waiting room and showroom and started telling customers not to do business here. There was no reason for her to act in that manner. We stood behind the car we sold her and the oil leak and other items were fixed. The other dealer we sent the car to the first time told us that what they did would fix the oil leak problem and we took their word for it because it was their product. When it was discovered later that the work they had done had not fixed the problem we paid them to do it over again. She was not charged and was given a car to use while the work was being done. The saying that you can't please everyone is true but we do try and have a very loyal sale and service customer base. My office door is always open if someone feels that something isn't right. Dan Enxing Owner Subaru of Nashua 603-888-9999 x201