- Report: #643606
Complaint Review: Suddenlink Communication - Internet
Reported By:
James -
Georgetown, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Suddenlink Communication
Internet, United States of America
Phone:
Web:
www.suddenlink.com
Categories:
Business Rating:
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Suddenlink Communication Suddenlink, Multiple issues, Internet
Background:
Suddenlink is the only available highspeed service provider in my area. My work requires that I have high speed internet. I had attempted to try Clearwire but unfortuneatly and with all Clearwire's attempt I can not get an adequate signal. The current lines for Verizon do not support dsl nor does Verizon plan on adding or replacing line so that DSL services can be provide. This put me in a situation where I have not choice but to use Suddenlink.
Summary:
Since January of 2010 I have had a series of multiple issue with Suddenlink. First set of issues covers a period of January 2010 - February 2010 where I requested for services to be disconnected and February 2010 - present where I requested to have services reconnected The following issues are included refusal to disconnect service in January of 2010, several counts of failure to maintain accurate accounting January 2010 - Feburary 2010, 2 counts of failure to honor service request change which resulted in 2 counts of over billing and failure and a continued failure to maintain accurate records.
Disconnecting Service:
In around January 2010 I decided to disconnect my services will Suddenlink to try clearwire. When I asked for my services to be disconnect the suddenlink customer service representative refused. He insisted that I not disconnect. I spent 10-15mins repeating that I was not interest and to please disconnect my service. I attempted to contact the corporated office and between the corporate and repeated attempts to disconnect I was finally successful.
Billing and accounting failure as part of disconnection of service:
When I was finally succesful in my disconnect request I was told by the customer service representative that I was pay in full. Then was give and refund then sent 2 more charge. In the final charge I went in person with my wife to pay and get a receipt that I was paid in full.
Reconnection of service failure to honor request and failure to maintain proper records:
In February of 2010 I had to disconnect from Clearwire and reconnect my service with suddenlink. I was offered a special 6 month promotion for 15.0mb high speed for 44.xx a month (no contract was required.)It was understood that my price would go up to 67.xx July of 2010 In July 27 2010 I contacted suddenlink to downgrade my service to 10mbs to a new price of 49.95 and again around Aug 10th 2010 to confirm after noticing my bill still reflected 15mbs. In my converstion around Aug 10th I was told I would be credited the difference. On Sept 8th 2010. I was told they had no record of me switching to 10mb.
Final attempt to resolve multiple issues:
On Sept 10th 2010 I filed a complaint with the Better Business Bureau. Suddenlink was given until Sept 20th 2010 to respond to complaint as of Sept 22 per Better Business Bureau Suddenlink has not responded. Since then I have submitted a complaint to The Federal Trade Commission and The Texas State Attorney General Office.
