The monopoly afforded providers like suddenlink is criminal and should be prosecuted. I called to remove services for February on January 10th and was 3 days past "the billing cycle", so they charged me an extra $100 for services I don't need or want. Great customer service.. /end sarcasm. The techs and service have been great, just don't appreciate shady business practices despite them being "universal" or "company policy" that other utilities or services couldn't get away with if their existence depended on it. Vote for someone who wants to change unethical practices like this, that in "theory", already exist. No monopolies my hind end. My 1 Gps connection currently reads 200 mps down and 50 mps up. False advertising apparently doesn't matter either.