- Report: #420399
Complaint Review: Suddenlink Communications - Tyler Texas
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Author Confirmed
Why?
Suddenlink Communications
3015 Sse Loop 323 Tyler, 75701 Texas, U.S.A.
Phone:
888-822-5151
Web:
N/A
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Suddenlink Communications Under investigation by Texas Attorney General for fraudulent billing Tyler Texas
1.)Initially Suddenlink 'sold" me a package containing broadband internet, a landline phone, and cable t.v.I was told verbally that the monthly charge for the entire package was $99.00. Each month I have been forced to pay between $150-$132 or I would be disconnected.
2.)Suddenlink has repeatedly charged me for a modem which I have never even had and the company refuses to credit the amount to my bill. At one point I was told that the charge had been removed only to have the bills remain the same, other than decreasing slightly when I had finally supposedly finished paying the installation charge.
3.)Suddenlink demands payment in full more frequently than every thirty and have made repeated harassing telephone calls to my home before the due date to demand payment.
4.)When I spoke with "Andrew" on or about 1-9-09 and asked that the charge for the modem which I don't have be removed from my account and told him I wanted to unsubscribe from the company's monthly magazine, he refused to do either or to put me in touch with anyone who would.
Jane doe
ozark, Missouri
U.S.A.
2.)Suddenlink has repeatedly charged me for a modem which I have never even had and the company refuses to credit the amount to my bill. At one point I was told that the charge had been removed only to have the bills remain the same, other than decreasing slightly when I had finally supposedly finished paying the installation charge.
3.)Suddenlink demands payment in full more frequently than every thirty and have made repeated harassing telephone calls to my home before the due date to demand payment.
4.)When I spoke with "Andrew" on or about 1-9-09 and asked that the charge for the modem which I don't have be removed from my account and told him I wanted to unsubscribe from the company's monthly magazine, he refused to do either or to put me in touch with anyone who would.
Jane doe
ozark, Missouri
U.S.A.
1 Updates & Rebuttals
Pete Abel
St. Louis,Missouri,
U.S.A.
With Suddenlink
#2UPDATE Employee
Thu, February 05, 2009
I'm with the Suddenlink Corp HQ office. More on me here: http://www.suddenlink.com/about/executives/abel/. I would like to assist you with resolving these issues. You can contact me here: [email protected].
