- Report: #1319609
Complaint Review: suddenlink - Lufkin Texas
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Author Not Confirmed
Why?
suddenlink
Lufkin, Texas, USA
Phone:
9366320479
Web:
702 1/2 locke st
Categories:
Business Rating:
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suddenlink I had the bundle installed in my home in 2013 under my son names and I did not pay the balance of the bill, so my son contacted me and told me that the bill needs to get paid so it could be taken off of his credit report and I thought it was handled by suddenlink representative, but today in 2016 the balance of the bill has been assigned to my daughter's account who has never had any types of dealing with Suddenlink. Lufkin Texas
suddenlink I had the bundle installed in my home in 2013 under my son names and I did not pay the balance of the bill, so my son contacted me and told me that the bill needs to get paid so it could be taken off of his credit report and I thought it was handled by suddenlink representative, but today in 2016 the balance of the bill has been assigned to my daughter's account who has never had any types of dealing with Suddenlink. I get a call from my daughter telling me that my bill has been added to her name and because in 2013 she paid a payment for me and her name was use with her credit card they assumed that after 4yrs almost that she would pay the bill. Long story short, went to the office in Lufkin, me, my daughter and my husband told the representative that the bill was mines and could they take it off. Well, as you know the representative, the supervisors on the phones and even corporate will not recognize that the bill does not belong to my daughter and that I admitted that the bill was mines and I would pay it, they would not work with her nor will they take the bill off and I'm the one who advised her to use suddenlink because I thought it was a good company. They lack understanding, compassion and responsibilities. I would never advise anyone to use this company, because you will be in a world of trouble if you do and you will not get anything done, it's all about "that DOLLAR" !!
