Complaint Review: Sunrun - Internet

One of the Electricians was a guy I found in the phonebook, nice guy very knowedgledgeable...

The other guy was a long time family friend and has been a C-10 for over 30 years...

Both of them agreed there were several problems including a bad nuteral, incorrect wiring in the box, and the incoming wires at the weatherhead were hooked up wrong for all this to happen in the first place... in addition they both want to do an inspection to see what kind of damage we ended up with inside the walls.  With the open ground issues, and electrical items blowing out when we plug stuff in Obviously there are still some problems...

Unfortunitly Even our long time family friend needs to get paid !   and we dont have the kind of money he needs to send a few people crawling around in the attic and inspencting the interior walls...  if it will let me upload a Doc I will put up the Quotes... one was $6700,  and the other was $8200, With a huge Electric bill and Solar payment, its hard to dig this kinda dough outta your butt, know what I mean...?

The quotes include installing the backup generator, and Automatic transfer switch, and reinstalling our hot tub, (before we knew it was garbage, destroyed by winter)   things that were supposed to be done by the installer

All I want is my house fixed, Saftey Restored, so I can sleep again at at night...  After 2 fires I haven't had a good nights sleep in years !!!

And its almost winter and my Heating unit still doesn't work, Winter is gonna Suck again this year !!!

If the panel and electrical service was replaced, then the problems you are having make more sense.  I'm an electrical engineer, and it sounds to me like you have two problems: a loose neutral or some total wiring c**k-up (which fried your appliances earlier), and a bunch of incompetent clowns looking at your system.  I understand a bunch of people have looked at the system, but insurance adjusters and solar panel installers are not necessarily qualified to diagnose anything.  You need to hire your own electrician, ideally someone with a decent amount of experience and appropriate test equipment.  Before they start doing anything, they need to figure out what exactly is wrong with your electrical service and what needs to be done to fix it.  If they want to start replacing stuff before having spent an hour or two diagnosing the issues, find somebody else.  Either way, get somebody to fix the problems, then sue the previous company for the damages you incurred.  That's the only way to fix this.

By the way, ground leakage current isn't costing you money.  It just indicates that there is a problem with the service entrance.

Panel upgrade went badly,  breakers and wires were hooked up incorrectly,  incomming power on the roof was also hooked up incorrectly, which caused a power surge Thru my whole house... Appliances were Physically on FIRE during the panel upgrade... It was like something out of a movie   

Owner of the Electrical company came out the next day and took responsability. replaced TV's and Computers, and a few other things that we knew about at the time... over the next few days we discovered that almost nothing worked anymore and we have been replacing things one at a time since then...

Since then we had another fire in the Electrical system, had Edison, 2 different Electricians, fire investigator, homeowners insurance and a few other people out to look at the damage Everyone Says its The Solar system Causing the problems.... 

The home was completely remodeled down to the bones 2 years before we had the solar system installed, I find it difficult to believe that over a dozen Brand New Appliances, Switches, Outlets, Ceiling fans, computers, washer, dryer, have all FAILED in less that 3 years,  Sure your going to have a nominal rate of failure on any Electronic appliances,  but when this many things Fail, and all at the same time,  What would you call it ???

Edison has been here on multiple occasions and of course they say it is not their fault, Horizon Solar has been here over 28 times, and they still can't figure out what the problems is,  both of the Electricians have confirmed GROUND LEAKAGE, Measureable Current at the ground rods...Electricity going right into the Ground that I am paying for every month,  This has been brought to Sunruns, and Horizons Attention on more than one occasion.  Neither of them want to accept responsability, and get the problem fixed,  I am tired of paying   $2550.00  a year for a Solar System, and over $3000.00 a year to my Electric company too, Something needs to be Fixed....

First, you should probably stop blaming Sunrun for all of your problems involving electrically powered appliances.  Light switches and outlets are purely mechanical devices; there is no possible way they can fail due to anything other than old age or abuse.  Pool pumps have a limited lifetime as well (5-10 years).  I have no idea how a solar panel install could possibly involve removing a hot tub or how it could cause $30k in damage to your electrical system (unless the installer tore all the wiring out of the walls and smashed the rest of the equipment with a baseball bat).  It sounds to me like the electrician who said that is a con artist who thinks he can make a lot of money fixing something that's not broken.

Second, you should probably hire a qualified electrician to diagnose your electrical system and make appropriate repairs.  The issue almost certainly has nothing to do with the solar equipment, and is most likely something like a loose neutral on your service entrance, a bad meter socket, or a bad electrical panel (let me guess: Federal Pacific Electric?).  If you want proof, turn off the disconnects for the solar inverters and see if the situation improves.  In fact, I would suspect the solar inverters are tripping off due to the electrical issues, which is probably why the array isn't generating much power.  If the electrician concludes the issue is due to Sunrun, you can always sue them to recover your costs.  But I think there is almost no chance of that.  Solar equipment has all sorts of protective features and safety trips that would prevent it from operating if it is incorrectly installed.