- Report: #1380190
Complaint Review: Sunset Escapes - Internet
Reported By:
Bette Hopkins -
scituate, Rhode Island, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Sunset Escapes
Internet, USA
Phone:
786-738-5755
Web:
sunsetescapes.net
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Sunset Escapes Sunset Escape Resorts Told me the reports on-line was another company, not theirs. WHich was a lie. Once I tried to cancel I was told I was not allowed, despite being in the 30 day window. Internet
I purchased a travel package after I was called by someone telling me a previous package had expired.
While on the telephoe, I looked up the company and informed the person informed me that was " not them, it was another company with a similar name."
I went ahead to purchase the package, shame on me. I made a reservation that day but insteas of the 4 day/3 nights, it was only 3 day/2night. The gift certificates also came in my inbox and they expire within a month. The retaurant gift card was actually a club you had to join and receive a portion of the promised $300.00 over a year.
At this point I decided to cancel. I sent an e-mail as well as called since I was within my 30 day grace period. When I called , they encouraged me to wait for my confrmation for my requested vacation. I was told it would be in by Friday 8/16/17.
SInce it did not arrive, I made other plans for my vacation. I received a call to confirm a reservation and they stated they e-mailed me as well. I have not receieved an e-mail. I again told them I wanted to cancel the package and was told I could not cince I made a reservation and "fine print" which I never recived, said I accepted the package by making a reservation.
He went on to day, I waived my 30 day cancellation rights.
I aksed to apeak with a superviser and he informed n=me he was the highest in the compay except for the person who rented the building they work.
