- Report: #315880
Complaint Review: Sunset Group - VIP Travel Club - COMERCIALIZADORA ECUESTRE S.A. DE C.V. - Cancun
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Author Confirmed
Why?
Sunset Group - VIP Travel Club - COMERCIALIZADORA ECUESTRE S.A. DE C.V.
VIP Travel Club, PBM 328 Suite 51, 444 Brickell Ave., Miami, FL 33131-2492 USA----VIP Travel Club, Centro Comercial Plaza Maya Fair, Locales 42 Y 44, Cancun, 77500 Mexico
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Tell us has your experience with this business or person been good?
Sunset Group - VIP Travel Club & COMERCIALIZADORA ECUESTRE S.A. DE C.V. Sweet talking people that work for a company that is not reputable. Cancun Quintana Roo
Had no intention of buying into anything, were actually told that there was no sales pitch involved when we signed up for this vacation. After paying for the vacation we were told we must attend a sales presentation or pay the full amount for the vacation.
After wasting about 5 hours I gave in and bought a non-ownership package with the knowledge that I could terminate the contract.
On the fourth business day after signing I e-mailed them a termination letterThey acknowleged receiving the letter but said we signed something stating that we gave up our right to terminate.
After emailing back and forth a few times I asked for a copy of the form where we gave up our right to terminate. It's been three days and haven't heard from them.
Have all the e-mails saved in hopes something can be done.
Another one
Owatanna, Minnesota
U.S.A.
After wasting about 5 hours I gave in and bought a non-ownership package with the knowledge that I could terminate the contract.
On the fourth business day after signing I e-mailed them a termination letterThey acknowleged receiving the letter but said we signed something stating that we gave up our right to terminate.
After emailing back and forth a few times I asked for a copy of the form where we gave up our right to terminate. It's been three days and haven't heard from them.
Have all the e-mails saved in hopes something can be done.
Another one
Owatanna, Minnesota
U.S.A.
3 Updates & Rebuttals
Another one
Okabena,Minnesota,
U.S.A.
Dispute with Sunset Group/VIP Travel Club RESOLVED
#2Author of original report
Sat, May 31, 2008
Due to a misunderstanding about the membership programs that has been resolved everything has been solved in an amicable way to our benefit.
Another One
Okabena,Minnesota,
U.S.A.
Response from Another one
#3Author of original report
Thu, March 20, 2008
The contract does not exclude terminating/cancelling of a contract. There was a couple that hand delivered a signed letter to VIP to cancel their contract but they have been getting the same run around that we have, so it just seems that VIP has no intention of following the contracts. We have asked several times to be provided with a copy of a waiver that we have been told we signed. This waiver according to VIP said we agreed that we were not able to cancel our contract. In all instances our requests were either ignored or not referrred to directly.
Member Services Vip Travel Club
Cancun,Other,
Mexico
vip travel club clarification
#4UPDATE Employee
Wed, March 19, 2008
There are some travel agencies specialized to promote Sunset Group, although they're affiliated, nor Sunset Group and / or VIP Travel Club are not responsible for their promotions, or sales techniques, in this case Sunset Resorts are just a service provider. Even if someone has aknoledge receipt of the cancellation email, to this date we have not received the original signed cancellation request specified on the contract. If there is anything we can do to help clear up this, please feel free to contact us at [email protected] We are more than happy to help you out in any way that we can.
