- Report: #605687
Complaint Review: Suntrust Banks Inc. - Atlanta Georgia
Reported By:
lividinga -
, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Suntrust Banks Inc.
P.O. Box 4418 GA-Atlanta-0795 Atlanta, 30302 Georgia, United States of America
Phone:
800.SUNTRUST
Web:
www.suntrust.com
Categories:
Business Rating:
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Suntrust Banks, Inc. Overdrafts, predating of debits Atlanta, Georgia
I am having a serious problem with SunTrust online banking. This has happened a few too many times.
I have had overdraft protection set up on my account, where it will pull money from my savings if needed and assess a $10 fee. There is a problem though. I would prefer not to have to use this feature and protect myself rather than incur the $10 fee. I check my account regularly. I will login to my account online if I know that something will be posting soon. I transfer enough money from my savings to cover it, plus some, while my account is still in the positive. Mysteriously, the next day, debits show up as posted and dated the previous day, even though they were not there when I logged on to move the money. These debits werent even showing as pending! The money that I have moved shows posted after these items therefore making the account balance negative and them collecting their fee before my transfer.
For instance, this just happened the other night. I had approx $1370 in my checking and no pending items. I knew that my house payment of $1350 would post the next day as well as a few small items. So I logged on the evening before and transferred $200 from my savings, which was more than enough, just to be safe. My account then showed positive $1570, no pending items. The next day I logged on and seen the house payment of $1350 posted, but it was dated with the previous date! The other couple of small things adding up to $59 also posted with the previous date making the line balance show as -$39, then the overdraft automatic transfer from my savings of $49, then the $10 fee making the line balance exactly $0, then after all of that shows my actual $200 transfer which made the account +$200.
The thing that gets me is that I had asked them, when I opened my accounts with them, specifically if online transfers between my SunTrust accounts were instant. They told me yes. Therefore this type of thing should absolutely not be happening.
Dont get me wrong, if I let my account go into the negative unexpectedly then I have absolutely no problem using the overdraft protection automatic transfer and paying the fee, thats why I signed up for it. But if I check my account and I have a positive balance and transfer the money myself before anything is showing as posted or even pending, and this happens, then I feel I've been ripped off. Predating items is unacceptable. Posting my instant transfer after these predated items that were not showing when I did the transfer is unacceptable.
This type of thing has happened before. I have went to a local branch and complained and was told that it was a computer glitch and they refunded my money. Well that was a few months ago, shouldnt this glitch have been fixed by now?? This is just rediculous. I am at the point now that I am looking for a new bank.
1 Updates & Rebuttals
Robert
Irvine,California,
U.S.A.
A couple of things..
#2Consumer Comment
Fri, May 21, 2010
First if the transfer is supposed to be instant and it is not then yes the bank made an error and needs to make it right.
Mysteriously, the next day, debits show up as posted and dated the previous day, even though they were not there when I logged on to move the money. These debits werent even showing as pending!
- Second it is no mystery. Depending on the type of transaction it won't ever show up as pending, it will just be posted. Unlike Debit Card transactions, Checks and ACH(electronic payments) are posted during the overnight processing. Until that point your bank is not even aware of a check that is coming in because they have not received it yet. So since they are not "aware" of it, it will not show up on-line(or any other automated service you may use).
This is why on-line banking was NEVER meant to be the primary or even a main method of account management. It is also why you must keep a register. This way you know what is spent when you make a Debit Card transaction or submit a payment.
As for the date. You didn't give much detail. But if the check or automatic payment was submited on the 1st of the month(for example), it will be posted as the 1st even though you may not see it until the 2nd.
