- Report: #443803
Complaint Review: Suntrust Banks Inc. - South Charleston West Virginia
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Suntrust Banks Inc.
5 Riverwalk Mall South Charleston, 25303 West Virginia, U.S.A.
Phone:
304-746-4761
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Suntrust Banks, Inc. Being help responsible for counterfeit money orders South Charleston West Virginia
I was the victim of an online scam involving money orders. A bank teller at Suntrust manually entered the amount for $2850.00 into my account without placing a hold on the money orders to make sure they were legit. Instead, she exclaimed "well they look real enough to me", and the money was there within 1 business day. Not until a week later, Suntrust received the money orders returned counterfeit, and now I am being held responsible for a bank teller's dumb mistake.
Since then, they have taken the remaining money I had left in the bank, deducted the money I had already spent, and added a few NSF charges to things I had charged with my debit card days prior. I had already talked to a lady in the bank's Fraud Department, but amazingly enough, she only credited my account $380, compared to an almost whopping $2000, not including charges that I will soon be placed with. I don't understand why I should be held to blame, while Suntrust Banks, Inc. had issued a warning notice that these scams were out there.
The bank teller ignored the fact that the money orders were for $950.00 each, that they would not scan, and that they contained the wrong watermark of Benjamin Franklin.
How is this justice?!
Kaylee
saint albans, West Virginia
U.S.A.
Since then, they have taken the remaining money I had left in the bank, deducted the money I had already spent, and added a few NSF charges to things I had charged with my debit card days prior. I had already talked to a lady in the bank's Fraud Department, but amazingly enough, she only credited my account $380, compared to an almost whopping $2000, not including charges that I will soon be placed with. I don't understand why I should be held to blame, while Suntrust Banks, Inc. had issued a warning notice that these scams were out there.
The bank teller ignored the fact that the money orders were for $950.00 each, that they would not scan, and that they contained the wrong watermark of Benjamin Franklin.
How is this justice?!
Kaylee
saint albans, West Virginia
U.S.A.
2 Updates & Rebuttals
Edgeman
Chico,California,
U.S.A.
That's to be expected...
#2Consumer Comment
Wed, April 15, 2009
Kaylee, First of all I am sorry to see that you fell victim to this scam. I really hate how easy it is for people to get away doing this. Unfortunately, the bank is correct here. The account holder is responsible for their deposits and funds withdraw against those deposits. I'm certain that your account agreement says something about this. While I understand that this is no consolation, at least you weren't arrested or charged with fraud. It's been known to happen. Here's the Federal Trade Commission's website has a page about this: http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre40.shtm "However, just because funds are available on a check you've deposited doesn't mean the check is good. It's best not to rely on money from any type of check (cashier, business or personal check, or money order) unless you know and trust the person you're dealing with or, better yet until the bank confirms that the check has cleared. Forgeries can take weeks to be discovered and untangled. The bottom line is that until the bank confirms that the funds from the check have been deposited into your account, you are responsible for any funds you withdraw against that check." Best of luck to you.
Prissy
Atlanta,Georgia,
U.S.A.
Give me a break !
#3Consumer Comment
Wed, April 15, 2009
How is it justice that you tried to pawn off conterfeit money orders to the bank ?? Just WHERE did you get these money orders ?? Did you print them yourself ?? Or were you party to a scam that you stupidly fell in to ???? Let me guess - someone you don't know contacted you and asked you to cash these money orders and send them part of the money while you keep part - right ??? Geeeeezzzz. There is no rip off here, except that YOU tried to rip off the bank. Just be glad you were not arrested for bank fraud as money others have been. WISE UP, Girlie, and stop falling for scams.
