- Report: #844162
Complaint Review: SunWest Dental Center - Phoenix Arizona
Reported By:
Scott -
Phoenix, Arizona, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
SunWest Dental Center
2629 W. Orangewood Phoenix, 85051 Arizona, United States of America
Phone:
602-864-7400
Web:
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SunWest Dental Center Unusable Dentures Phoenix, Arizona
In Dec of 2011 I went to Sunwest Dental Center to have my upper plate repaired. The plate was craked down the center.
The denture tech, Dan said he could repair my denture for free if I bought a new set of dentures. He told me there were 3 different options I could choose from: good, better and best. I decided to buy the mid range denture for $1400.00
The very first thing I told the tech, Dan was that I was tired of bitting myself on my lips. The reason I have always bit myself was because my current dentures were slightly too big and the upper teeth were prjected outward. I told him if I agreed to buy new dentures I wanted that problem fixed, that I wanted my teeth to be slightly angled inward so I wouldn't bite myself so easily.
Dan assured me that that would be no problem and I would be more than happy with my new teeth.
Then, during the fitting of the wax teeth he told me there would be a slight gap between the 2 front teeth, but I wouldn't be biting myself with these teeth. He told me to be sure I was happy with the way they fit because once he made them into real, permanent teeth he couldn't change them.
On Dec 23 I received my new permanent teeth. Dan made some adjustments to the bite and told me if I needed any more adjustments to just come back and he would be happy to do it.
When I got home and looked in the mirror I realized my teeth were not aligned correctly. I had a tooth right in the very center. The upper right center tooth was so far to the left that it was exactly in the center. The lower set was centered correctly.
I went straight back to their office and I told the tech, Dan that this was unacceptable. I said look at my teeth. I have a tooth right in the middle of my mouth.
Dan agreed that it was too far to the left but said that I had authorized that setting. I told him that I did not. He said I 'OKed' the wax fitting. I told him that I thought I was 'OKing the way they fit in my mouth.
Ultimately, Dan agreed to remake the dentures because the upper was misaligned. We had to go through the whole process of taking imprints of my mouth again and fitting the wax teeth in order to make the permenant set.
Finally, on Jan 13 my new teeth were delivered. I sat in the chair and Dan handed my the teeth and said, "there ya go!"
I put them in my mouth and he handed me a mirror. He asked me if that was better. I said the alignment was good but now there was an overbite and I had specificlly asked him to correct that issue.
He said that there wasn't anything he could do about that and that was how they should be made anyway. He did not check the bite or ask me how they fit. He just told me I could come back if I needed any adjustments.
I got home and looked in the mirror and instantly could see that the overbite was even worse than I thought. I tried to eat with them and bit myself numerous times in numerous places. The bite was so far off that I could not chew anything good enought to swallow it.
So I went back to have the bite adjusted. Dan made some adjustment to the bite and said if you need any more adjustments just come on back. I asked him, "what about this overbite. I bite myself and I am completely unhappy with the way they look." He just looked at me and smiled and shook his head and said, "na I can't do anything about that."
The denture tech, Dan said he could repair my denture for free if I bought a new set of dentures. He told me there were 3 different options I could choose from: good, better and best. I decided to buy the mid range denture for $1400.00
The very first thing I told the tech, Dan was that I was tired of bitting myself on my lips. The reason I have always bit myself was because my current dentures were slightly too big and the upper teeth were prjected outward. I told him if I agreed to buy new dentures I wanted that problem fixed, that I wanted my teeth to be slightly angled inward so I wouldn't bite myself so easily.
Dan assured me that that would be no problem and I would be more than happy with my new teeth.
Then, during the fitting of the wax teeth he told me there would be a slight gap between the 2 front teeth, but I wouldn't be biting myself with these teeth. He told me to be sure I was happy with the way they fit because once he made them into real, permanent teeth he couldn't change them.
On Dec 23 I received my new permanent teeth. Dan made some adjustments to the bite and told me if I needed any more adjustments to just come back and he would be happy to do it.
When I got home and looked in the mirror I realized my teeth were not aligned correctly. I had a tooth right in the very center. The upper right center tooth was so far to the left that it was exactly in the center. The lower set was centered correctly.
I went straight back to their office and I told the tech, Dan that this was unacceptable. I said look at my teeth. I have a tooth right in the middle of my mouth.
Dan agreed that it was too far to the left but said that I had authorized that setting. I told him that I did not. He said I 'OKed' the wax fitting. I told him that I thought I was 'OKing the way they fit in my mouth.
Ultimately, Dan agreed to remake the dentures because the upper was misaligned. We had to go through the whole process of taking imprints of my mouth again and fitting the wax teeth in order to make the permenant set.
Finally, on Jan 13 my new teeth were delivered. I sat in the chair and Dan handed my the teeth and said, "there ya go!"
I put them in my mouth and he handed me a mirror. He asked me if that was better. I said the alignment was good but now there was an overbite and I had specificlly asked him to correct that issue.
He said that there wasn't anything he could do about that and that was how they should be made anyway. He did not check the bite or ask me how they fit. He just told me I could come back if I needed any adjustments.
I got home and looked in the mirror and instantly could see that the overbite was even worse than I thought. I tried to eat with them and bit myself numerous times in numerous places. The bite was so far off that I could not chew anything good enought to swallow it.
So I went back to have the bite adjusted. Dan made some adjustment to the bite and said if you need any more adjustments just come on back. I asked him, "what about this overbite. I bite myself and I am completely unhappy with the way they look." He just looked at me and smiled and shook his head and said, "na I can't do anything about that."
