- Report: #1216229
Complaint Review: Superior Appliance Repair - Brooklyn New York
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Author Confirmed
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Superior Appliance Repair
535 Dahill Rd Brooklyn, 11218 New York, USA
Phone:
(718) 854-1600
Web:
http://www.mrsuperior.com
Categories:
Business Rating:
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Superior Appliance Repair MrSuperior.com ripoff, scam, terrible customer service, never-materializing managers Brooklyn New York
I made the mistake of trusting this company, being that I’ve used them a few times in the past and, although they seemed a little expensive, they would get the appliance fixed and so I would look the other way at what sometimes seemed to be high prices.
Well, this time I happened to have a problem that I was able to solve myself and, in the process, realized what a scam they have going on.
I called them for a dishwasher repair and, as usual, they charge $65 just to come give you an estimate. Since they supposedly apply that fee to the cost of the repair later, I paid it—even though the technician barely looked at the dishwasher for even 3 minutes before leaving and saying I need a new gasket, and I trusted that an honest quote would follow.
When they quoted me $245, I was shocked. I called them and they wouldn’t budge—nor would they even explain the breakdown of the price. They said a manager would have to call me back to explain that. The manager never did. I called a second time, with no manager, and no explanation.
In the meantime, I was able to find the same part (essentially a piece of rubber) brand new on Amazon.com for roughly $35. What’s more, after some research, I found that my gasket only needed to be cleaned, not replaced (it had no wear, cracks, or deformation).
But, the real kicker was that it took me all of 10 minutes to fix.
After calling another couple of times, I finally got a breakdown of the price (despite them refusing to give me a manager). The breakdown was $75 for the part and $175 for labor. Considering that I can get the part for $35 and the whole installation could be done in 10 minutes flat, I was shocked.
I called them back yet again and demanded to speak to a manager. Again, I was given some vague answer that he was in a meeting. I pointed out that although I could understand making some profit on the part, 100% profit is being piggish. And, although I could understand being compensated for the professional labor, paying what is essentially a rate of $1,050 per hour is highway robbery.
The obnoxious woman on the phone argued with me and tried to justify what amounts to $1,050 per hour labor charge by saying that they are “professionals” and that I’m paying for their expertise. I told her that I have lawyers who don’t even take half that amount, and I would assume they went to school a lot longer than a “professional” dishwasher repairman.
In the end, this just revealed to me how much they’re gauging their customers (and I’m even a repeat customer—foolish me, but you’d think they’d show some gratitude toward repeat customers!!!). It also made me realize what a scam they have going on, where they take the customer’s $65 for the service call, knowing that they’re now already “in” for $65 and would likely be more willing to pay higher, more exorbitant prices, just so as not to lose the $65 outlay. The proof of that was their lack of reasonable explanation or defense when confronted when I unintentionally realized just HOW exorbitant those fees are.
1 Updates & Rebuttals
Pat
Brooklyn,New York,
United States
Superior Appliance
#2Consumer Comment
Tue, January 23, 2018
Nobody has anything nice to say about these crooks. On recommendation of Frigadire I contacted Superior to fix my 10 year refrigerator which stopped cooling. The sent s guy who did nothing brought no tools nor did he open the rear panel . They contacted me after Christmas and said the estimate for repair would be $1800 (the frige cost $1000. I asked for a detailed estimate on exactly what needed to be done what parts were needed and how many man hours the job entailed. They refused to respond and give anything in writing. Furthermore they sent a fraudulent charge for $195 for the 5 minute visit. When dealing with companies like Superior it is important to contact the state Dept of Consumer affairs, Federal Trade Commission , State Attorney Generals Office ,the manufacturer who recommended them and post on all relevant social media platforms including Yelp. I am doing this and am filing s civil action for fraud as well. Hopefully it will be escalated as a criminal matter as well.
