Complaint Review: Superior Chemicals llc - new freedom Pennsylvania

This company did the same thing to us, except contacted our warehouse manager who has no purchasing authority.  Threatened to ruin our company credit rating.  We are a 111 year old business with an A+ credit rating so we basically told him to bring it on.  They won't do anything.

Do not pay this company.  They only continue to do business if they continue to rip people off and people pay them.  They are not going to travel to other states to see you in court.

Debbie,

I know your rebuttal was toward the second customer as I didn't say anything about PA.  However, your comment about "we should have just hung up or said no" doesn't work when the salesman conned my employee by telling him I had previously ordered the bulbs and they shorted us.  That would make perfect sense that could happen so of course he agreed to accept the "back ordered" bulbs.  I appreciate your defense of PA, but please don't defend this unscrupulous company.  I researched them with the BBB and they are on record as being in business for two years.  The customer service/collections told me they had been in business for "years".  The manager's rebuttal mentions "collections", but my bill wasn't past due and I called their main number and asked for customer service. 

The bottom line is this company IS a scam company.  Just by hearing from you and the other person and I'm sure there are more who just don't know about this site.  I searched for every kind of site to "review" this company and this is the only one I found. 

We recently received an order from this company, they are local to us here in Pennsylvania and I wanted to look them up because we paid the bill and were told these bulbs are warrantied hence the very high pricing. First let me say as a young woman who was born and raised here I take offense and I will be requesting your comment is removed. I do not appreciate someone calling people from my area "trailer trash" just because they are from Pennsylvania? That is disgustingly rude, I don't care if you have a gripe with a company or not, have some sense. Secondly you may want to encourage your staff to do what we did, which is called hanging up the phone when a salesperson or soliciter calls. these people are telemarketers and sometimes are very good talkers, your employee obviously should've said no thanks "click". Problem solved, while I may not do further business with this company, my manager admitted to ordering after we listened to the recording you previously mentioned.  Bottom line, don't sit there and slander an entire state because someone at your company got caught up and SOLD, by a SALESMAN over the phone. Have a nice day.

You tried to pull the same scam at my hotel. The fact that you are on this site even trying to defend your shady company removes all doubt about your forced light bulb delivery scam. I have tried multiple times to hear the recording of me not ordering bulbs but simply allowing your dirt bag sales scum to send your catalog but nobody has a recording and its a lie. You are in fact scamming people . You'r staff act all aggressive and testy on the phone like immature thugs. Superior Chemical is a group of trailer park trash sitting in a trailer in Pennsylvania with a telephone line ripping people off. Get a real job and run and hide because we are coming for you.

I will call your customer service department and ask to hear the recording now that I'm not being held hostage to the $500.  You refer to the "collections" department, but I called YOUR company and the invoice was nowhere near being turned over to collections (in fact was only 30 days old).  The "deal" she first offered was a 5 year warranty and cut the price.  Then it was no warranty and cut the price.  You may have a script your people are SUPPOSED to follow, but that in no way means they DO follow it.  I have the shipping invoice for the bulbs and they shipped to our company address.  I also have the box the "free gift" was shipped to my employee and it went directly to his home.  So you tell ME where your salesman got the address??  Your "collections/customer service" person told me that was against your rules too.. but it obviously happened. 

The reason I wouldn't be held hostage to paying full price if I asked for a recording is I know there were two phone calls made.  First was the story of being short shipped.  The second one, you person appeared to be following a script such as "are you authorized to approve an order", etc.  Well, having been told that I (the GM) had ordered bulbs (on the first phone call) and was short 30 of them, he naturally assumed it was ok to ship the shorted bulbs.  Of course he would agree. 

You still don't address why in the world you would send $500 of product to someone with NO credit card information or even having been a past customer.  NOBODY does this other than the scammers. 

Again, I will call your customer/collections department to hear the recording. 

Attention: Unsatisfied Customer

It is interesting that you didn't want to hear the recording of your employee placing and agreeing to the order regardless of what deal the collections agent tried to make with you. They are paid based on percentages so of course they will try to get you to pay your bill in full, but if you are so sure your employee didn't order then why not agree to it so you could hear it yourself. However, you can also hear on the recording that no such thing was ever said to your employee about someone else ordering or being short 30 bulbs. That didn't happen. I know this because it's a script that the telemarketers follow/read and that is far from what is acceptable, legal, and fair practices. What we sell, besides being a superior product, is a service plan. The service plan is what you are paying for. If you would like to hear the recording please call in and we will gladly play it for you and reference this report with the customer service manager so we can pull your file and have our tech dept search for the recording of your employee ordering the product and agreeing to order and confirming he would pay for them.