Complaint Review: Superior Gunsmithing & Custom Shop LLC - Robesonia Pennsylvania

Instead of taking responsibility for what transpired, they keep laying blame on the customer!  Good for them; now they posted signs all over their shop and have customers sign same.  Once again, NO notices were posted when my husband went to this shop.   And for them to keep insisting that there were signs posted is dishonest and disrespectful.  Beware!

We are sorry the customer did not notice out two posted signs, we have now made adjustments to improve customers awareness of our backlog and fees. We now posted another sign on our door as the customers walk out, and make every customer sign a copy of the posted sign.  This way we know the customer has been properly informed about our backlog and fees. We always strive to keep our customers happy.

For anyone reading this that has not been to our shop.

We are glad to have great customers and provide the upmost customer service! We have now serviced over 700 firearms in less than two years, and make sure all of our customers are happy! If we know we did something wrong we will gladly correct it to keep our customers happy. If our qualified gunsmithith doesn't appove of the qaulity of work it never leaves the shop. We are a full gunsmithing and repair shop along with sales.

Please check out our facebook and our website which is convienetaly posted in the above comment.

Call us or stop into get your own opinion about our shop and we will show you that we are the "go to" place for gunsmithing. 

Forgive me for the erroneous date.  I apologize.  My husband came to the gunshop 10/09/13.  That is ALL I will apologize for.  Superior Gunsmithing is NOT being truthful.  My husband was NOT informed of a 10 week backlog and, at the time, there were NO signs posted about any backlog.  There were absolutely NO signs about a minimum gunsmithing charge of $32.50 nor were there any signs regarding a $15. charge for testing firearms.  When my husband dropped his gun off, he was advised it would take a couple of weeks.  A "couple" is defined as two (2), NOT a "couple" of months!  My husband stopped by and asked the status of his repair and was told NOTHING had been done yet.  Not until my husband requested his gun back due to the delay, was he made aware of the gunsmithing charge and the firearm test charge.  My husband was also charged more than the $15. ammo fee, contrary to what is stated in Superior's response.  They are NOT truthful and NOT to be trusted.

Customer came in on Oct.9th 2013 NOT the stated sometime in September. Oct. 9th date is in our official ATF log book. The customer himself filled out the claim check/repair tag with his name address. The customer was informed of our 10 week backlog, which we have more than one sign posted directly in plain view. The customer returned appoximately two weeks later to see if the gun was finished. He was then informed again it would be a couple of weeks and to wait for a phone call. NOTE. the signs are still up. The signs read....

Gunsmithing Backlog is currently 10 weeks

*Estimated completion dates are base upon repair volume and the type of firearm. Completion dates may vary and are subject to change.

*All gunsmithing has a minimum charge of $32.50

*A $15 charge will be applied to all test fired forearms, unless ammo is provided.

*All repairs must be picked up within 30 days of completion. A 10% surcharge will be applied for every additional 30 days.

The firearm was test fired, diagnosed and in the process of being repaired. The custmer was informed that when the repair was finished he would recieve a phone call.  The customer did not wait for the phone call and came in unanounced and demanded the firearm back.  We charged the customer the $15 ammo fee for no supplied ammo, and we never even charged the full minimum charge since we only made the diagnoses not the actual repair.