- Report: #400878
Complaint Review: Superior Lamp - Marlton New Jersey
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Superior Lamp
Lincoln Dr. W Ste F Marlton, 08053-3210 New Jersey, U.S.A.
Phone:
800-257-8353
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Superior Lamp IF YOU ARE LOOKING FOR A JOB GO ELSEWHERE Marlton New Jersey
*UPDATE Employee: clearing things up here
*UPDATE Employee: clearing things up here
*UPDATE Employee: clearing things up here
*UPDATE Employee: clearing things up here
*UPDATE EX-employee responds: They never pay you the hold back 25%.
*UPDATE EX-employee responds: They never pay you the hold back 25%.
*UPDATE EX-employee responds: They never pay you the hold back 25%.
*UPDATE EX-employee responds: They never pay you the hold back 25%.
In May of this year, I responded to an ad in my local newspaer for an experienced outside sales person. I was contacted by a secetary in the company wanting me to send in a resume. I e-mailed my info in. The next day I recieved a phone call from a man in the company who wanted to interview prospective employees.
After a lenghty phone interview I was hired. I was that I would be contacted the next to do m,y employement paper work. This being done, I was asked for my credit card so they could charge my account for the $399.00 fee other people have talked about.
In 3 days I had my kit and my other supplies. So far so good. I was assigned a inhouse trainer and was told I would have a field trainer. The field trainer came down and we started work on May 13, 2008. The first 2 days out we sold 7 new accounts and he made over $1000. 00. My first 3 days alone I sold 3 accounts and matched his $1000. So my first week I made pretty good money. Because he didn't sell the way they wanted him to ( use that stupid calculator) they wouldn't send him again. The next guy came in, He didn't sell anything. Even though I sold some product the next day I didn't get the match, which really cut down my check. Another field trainer came down and we went to an appointment that I had set up. We got a big sale , but guess what I didn't get one penny commission for that sale. I LATER FOUND OUT THIS WAS THE NORM.
The 13 weeks training I was promissed turned out to be only six weeks. Because if the 25% commission deduct for bad accounts, I started asking for a check with the order, so I wouldn't have the 25% deduct.
To make a long story short, I put on 40 new accounts in 3 monthhs, I sold enough product to get back my $350.00 BUT THERE WERE PROBLEMS THAT AROSE, the more time I spent with the company. Here are some examples.
I had two different in house trainers. I don't remember the first guys name but the second was Jim Woodward. He was alright but the more I talked to him the less I TRUSTED HIM.
They sent 5 calculators that I didn't order and charged me $45.
The computer sales pitch was a joke and to take away the calculator if they didn't get a order was tacky and paramount to being an Indian giver.
when you had a warrenty claim they wouldn't replace the bad bulb unless the client ordered six 8 foot bulbs or 12 4 ft bulbs.
They would never give you a list of people who had bought product before.
Jim told me when I asked about this, I was told the company wanted you to stumble on to the account. I stumbled onto 3 accounts and felt like a fool when I found they already clients.
They wanted you to get new business, so when you left some person could claim those accounts and get the follow up sales.
Arter I left, one of the inhouse sale people called one of my accounts(who hppened to be a close friend of mine and tell him that the bulbs were going up by $2.00 per bulb the first of November and that I had set a dozen bulbs back for him. If he took that dozen bulbs , he would send him a black and decker coffee maker. When my friend told him he didn't need the bulbs. He said he would send him the coffee maker any way because he was such a good customer. Guess what no coffeee maker as of today. They called my church and told the seceraty that they were sending her the dozen bulbs that she had ordered. My wife works with her, the sec offered to let guy talk to my wife, They hung up when he found out my wifes laST NAME.
one last thing they tell you they withhold your 25% incase some of you sales don't pay. They will hold this money for 150 days,. To be sure all accounts ar paid. Since most of my sales were turned in with a check and none of them owe any money they still will not give me money. So, I am having to wait until April to get the money they owe me.
So., to finish up this long complaint. Here is the way it is. If you want to sell a good but over priced product for a company that will tell you any thing you don't want to hear and nothing that you want to hear, listen to some guy tell you how he used to walk in and not even give a demo and make all these sales, work with a inhouse trainer that is a smoke blower, work with some field trainers, who take your appointments and pocket the money from the sale leaving you with nothing and give away a $9.00 calculactor to get a sale then take it away if the person doesn't buy, then this is the company you want to work for. If not run for the hills.
Punch
Effingham, Illinois
U.S.A.
After a lenghty phone interview I was hired. I was that I would be contacted the next to do m,y employement paper work. This being done, I was asked for my credit card so they could charge my account for the $399.00 fee other people have talked about.
In 3 days I had my kit and my other supplies. So far so good. I was assigned a inhouse trainer and was told I would have a field trainer. The field trainer came down and we started work on May 13, 2008. The first 2 days out we sold 7 new accounts and he made over $1000. 00. My first 3 days alone I sold 3 accounts and matched his $1000. So my first week I made pretty good money. Because he didn't sell the way they wanted him to ( use that stupid calculator) they wouldn't send him again. The next guy came in, He didn't sell anything. Even though I sold some product the next day I didn't get the match, which really cut down my check. Another field trainer came down and we went to an appointment that I had set up. We got a big sale , but guess what I didn't get one penny commission for that sale. I LATER FOUND OUT THIS WAS THE NORM.
The 13 weeks training I was promissed turned out to be only six weeks. Because if the 25% commission deduct for bad accounts, I started asking for a check with the order, so I wouldn't have the 25% deduct.
To make a long story short, I put on 40 new accounts in 3 monthhs, I sold enough product to get back my $350.00 BUT THERE WERE PROBLEMS THAT AROSE, the more time I spent with the company. Here are some examples.
I had two different in house trainers. I don't remember the first guys name but the second was Jim Woodward. He was alright but the more I talked to him the less I TRUSTED HIM.
They sent 5 calculators that I didn't order and charged me $45.
The computer sales pitch was a joke and to take away the calculator if they didn't get a order was tacky and paramount to being an Indian giver.
when you had a warrenty claim they wouldn't replace the bad bulb unless the client ordered six 8 foot bulbs or 12 4 ft bulbs.
They would never give you a list of people who had bought product before.
Jim told me when I asked about this, I was told the company wanted you to stumble on to the account. I stumbled onto 3 accounts and felt like a fool when I found they already clients.
They wanted you to get new business, so when you left some person could claim those accounts and get the follow up sales.
Arter I left, one of the inhouse sale people called one of my accounts(who hppened to be a close friend of mine and tell him that the bulbs were going up by $2.00 per bulb the first of November and that I had set a dozen bulbs back for him. If he took that dozen bulbs , he would send him a black and decker coffee maker. When my friend told him he didn't need the bulbs. He said he would send him the coffee maker any way because he was such a good customer. Guess what no coffeee maker as of today. They called my church and told the seceraty that they were sending her the dozen bulbs that she had ordered. My wife works with her, the sec offered to let guy talk to my wife, They hung up when he found out my wifes laST NAME.
one last thing they tell you they withhold your 25% incase some of you sales don't pay. They will hold this money for 150 days,. To be sure all accounts ar paid. Since most of my sales were turned in with a check and none of them owe any money they still will not give me money. So, I am having to wait until April to get the money they owe me.
So., to finish up this long complaint. Here is the way it is. If you want to sell a good but over priced product for a company that will tell you any thing you don't want to hear and nothing that you want to hear, listen to some guy tell you how he used to walk in and not even give a demo and make all these sales, work with a inhouse trainer that is a smoke blower, work with some field trainers, who take your appointments and pocket the money from the sale leaving you with nothing and give away a $9.00 calculactor to get a sale then take it away if the person doesn't buy, then this is the company you want to work for. If not run for the hills.
Punch
Effingham, Illinois
U.S.A.
8 Updates & Rebuttals
John Boy
Duluth,Minnesota,
U.S.A.
They never pay you the hold back 25%.
#2UPDATE EX-employee responds
Tue, February 03, 2009
Kent - You work at Superior Lamp. That's to bad. How do you sleep at night? I also once worked at Superior Lamp. I saw the writing on the wall, I ran away as fast as I could. I waited 6 months for my final check (the 25% hold back for bad debt) I know that all my customers paid by check or credit card. When I e-mailed superior lamp they sent back a form with my ending balance $0.00 I was not surprised that they would screw me out of my final payment, I was happy to know that I did not have to pay in any more of my own money. Kent - You are right, you can make alot of money at Superior Lamp, you just need to start out with A HOLE LOT of your own money. SCUM OF THE EARTH, LOWEST OF THE LOW.
John Boy
Duluth,Minnesota,
U.S.A.
They never pay you the hold back 25%.
#3UPDATE EX-employee responds
Tue, February 03, 2009
Kent - You work at Superior Lamp. That's to bad. How do you sleep at night? I also once worked at Superior Lamp. I saw the writing on the wall, I ran away as fast as I could. I waited 6 months for my final check (the 25% hold back for bad debt) I know that all my customers paid by check or credit card. When I e-mailed superior lamp they sent back a form with my ending balance $0.00 I was not surprised that they would screw me out of my final payment, I was happy to know that I did not have to pay in any more of my own money. Kent - You are right, you can make alot of money at Superior Lamp, you just need to start out with A HOLE LOT of your own money. SCUM OF THE EARTH, LOWEST OF THE LOW.
John Boy
Duluth,Minnesota,
U.S.A.
They never pay you the hold back 25%.
#4UPDATE EX-employee responds
Tue, February 03, 2009
Kent - You work at Superior Lamp. That's to bad. How do you sleep at night? I also once worked at Superior Lamp. I saw the writing on the wall, I ran away as fast as I could. I waited 6 months for my final check (the 25% hold back for bad debt) I know that all my customers paid by check or credit card. When I e-mailed superior lamp they sent back a form with my ending balance $0.00 I was not surprised that they would screw me out of my final payment, I was happy to know that I did not have to pay in any more of my own money. Kent - You are right, you can make alot of money at Superior Lamp, you just need to start out with A HOLE LOT of your own money. SCUM OF THE EARTH, LOWEST OF THE LOW.
John Boy
Duluth,Minnesota,
U.S.A.
They never pay you the hold back 25%.
#5UPDATE EX-employee responds
Tue, February 03, 2009
Kent - You work at Superior Lamp. That's to bad. How do you sleep at night? I also once worked at Superior Lamp. I saw the writing on the wall, I ran away as fast as I could. I waited 6 months for my final check (the 25% hold back for bad debt) I know that all my customers paid by check or credit card. When I e-mailed superior lamp they sent back a form with my ending balance $0.00 I was not surprised that they would screw me out of my final payment, I was happy to know that I did not have to pay in any more of my own money. Kent - You are right, you can make alot of money at Superior Lamp, you just need to start out with A HOLE LOT of your own money. SCUM OF THE EARTH, LOWEST OF THE LOW.
Kent Mummau
Mt Joy,Pennsylvania,
U.S.A.
clearing things up here
#6UPDATE Employee
Wed, December 31, 2008
Punch is feeling the way alot of people feel who only stay at Superior a short time. Much of what he says is true but understand those things are shaded by his experience, attitude and perspective. I will try to answer some of his complaints fairly. Everyone gets 75% of their commission up front and 25% 12 weeks later. Whether you get a check or not is immaterial, though I can understand the logic Punch was using. It is not uncommon to get assigned different trainers. They try to give you different looks to see how different styles work. As for the in-house managers, they switch those guys around to try and find good matches to maximiz sales. I personally have worked with guys who really helped me and others who really annoyed me. The point about the calculators being sent was probably a misunderstanding. They probably thought you wanted more since you were selling and needed more. One could see that as the in-house being pro-active which would be a good thing. As for the sales pitch, I personally don't use it but I do know that when it is used correctly it is effective and it is not being an Indian giver if you take it back after a rejection. Warranty claims on damaged or defective 4 foot and 8 foot lamps is a problem. I personally replace them myself. It is a pain but teh company cannot ship out 1 of these lamps because they get damaged 100% of the time in less than full boxes. All other lamps can be shipped one at a a time, it is just the linear flurescents. They do not give you lists of previous customers. Those customers are still being serviced by someone so when you do find those accounts , and get an order, you are taking an account away from another rep or manager. The truth is these are some of the easiest customers to get so I never minded bumping into them at all! They do take your accounts over when you leave the company. They are not going to stop selling your accounts when you leave. When they call your accounts they use a sales system that is very strong. It is heavy on assumptive closes and sales aids. It can come across very offensive to someone who knows their original rep well and suddenly gets a phone call from some fast talker they never met. I don't use the technique but the guys who get acounts, when reps leave, use the approach Punch found objectionable. The product is very good and the price is set relative to it's long term value. You can get cheaper lights but ask yourself why are they cheaper? A lamp is priced relative to it's life expectancy, energy efficiency and brightness increase. Superior lamps last many times longer (6-10x's on average) are much brighter, provide higher quality light and often save energy. They save you maintenance expense, energy expense and they increase productivity by providing the best quality light. I have had customers who purchased my lights and then canceled electrician jobs because our lights were so bright they didn't need te additional light fixtures they planned. I tell customers that our lights should be compared to what it would cost to have an electrician come in and install enough light fixtures to match the light increase our lamps bring by using existing fixtures. My number is 717.333.0437 and my email is [email protected]. Punch is telling you how he feels and I am not saying he is wrong about what he said happened. However, I would say that his opinion is shaded by his frustration in a way that does not accurately reflect the opportunity that so many reps have embraced and so many customers have enjoyed the benefits of.
Kent Mummau
Mt Joy,Pennsylvania,
U.S.A.
clearing things up here
#7UPDATE Employee
Wed, December 31, 2008
Punch is feeling the way alot of people feel who only stay at Superior a short time. Much of what he says is true but understand those things are shaded by his experience, attitude and perspective. I will try to answer some of his complaints fairly. Everyone gets 75% of their commission up front and 25% 12 weeks later. Whether you get a check or not is immaterial, though I can understand the logic Punch was using. It is not uncommon to get assigned different trainers. They try to give you different looks to see how different styles work. As for the in-house managers, they switch those guys around to try and find good matches to maximiz sales. I personally have worked with guys who really helped me and others who really annoyed me. The point about the calculators being sent was probably a misunderstanding. They probably thought you wanted more since you were selling and needed more. One could see that as the in-house being pro-active which would be a good thing. As for the sales pitch, I personally don't use it but I do know that when it is used correctly it is effective and it is not being an Indian giver if you take it back after a rejection. Warranty claims on damaged or defective 4 foot and 8 foot lamps is a problem. I personally replace them myself. It is a pain but teh company cannot ship out 1 of these lamps because they get damaged 100% of the time in less than full boxes. All other lamps can be shipped one at a a time, it is just the linear flurescents. They do not give you lists of previous customers. Those customers are still being serviced by someone so when you do find those accounts , and get an order, you are taking an account away from another rep or manager. The truth is these are some of the easiest customers to get so I never minded bumping into them at all! They do take your accounts over when you leave the company. They are not going to stop selling your accounts when you leave. When they call your accounts they use a sales system that is very strong. It is heavy on assumptive closes and sales aids. It can come across very offensive to someone who knows their original rep well and suddenly gets a phone call from some fast talker they never met. I don't use the technique but the guys who get acounts, when reps leave, use the approach Punch found objectionable. The product is very good and the price is set relative to it's long term value. You can get cheaper lights but ask yourself why are they cheaper? A lamp is priced relative to it's life expectancy, energy efficiency and brightness increase. Superior lamps last many times longer (6-10x's on average) are much brighter, provide higher quality light and often save energy. They save you maintenance expense, energy expense and they increase productivity by providing the best quality light. I have had customers who purchased my lights and then canceled electrician jobs because our lights were so bright they didn't need te additional light fixtures they planned. I tell customers that our lights should be compared to what it would cost to have an electrician come in and install enough light fixtures to match the light increase our lamps bring by using existing fixtures. My number is 717.333.0437 and my email is [email protected]. Punch is telling you how he feels and I am not saying he is wrong about what he said happened. However, I would say that his opinion is shaded by his frustration in a way that does not accurately reflect the opportunity that so many reps have embraced and so many customers have enjoyed the benefits of.
Kent Mummau
Mt Joy,Pennsylvania,
U.S.A.
clearing things up here
#8UPDATE Employee
Wed, December 31, 2008
Punch is feeling the way alot of people feel who only stay at Superior a short time. Much of what he says is true but understand those things are shaded by his experience, attitude and perspective. I will try to answer some of his complaints fairly. Everyone gets 75% of their commission up front and 25% 12 weeks later. Whether you get a check or not is immaterial, though I can understand the logic Punch was using. It is not uncommon to get assigned different trainers. They try to give you different looks to see how different styles work. As for the in-house managers, they switch those guys around to try and find good matches to maximiz sales. I personally have worked with guys who really helped me and others who really annoyed me. The point about the calculators being sent was probably a misunderstanding. They probably thought you wanted more since you were selling and needed more. One could see that as the in-house being pro-active which would be a good thing. As for the sales pitch, I personally don't use it but I do know that when it is used correctly it is effective and it is not being an Indian giver if you take it back after a rejection. Warranty claims on damaged or defective 4 foot and 8 foot lamps is a problem. I personally replace them myself. It is a pain but teh company cannot ship out 1 of these lamps because they get damaged 100% of the time in less than full boxes. All other lamps can be shipped one at a a time, it is just the linear flurescents. They do not give you lists of previous customers. Those customers are still being serviced by someone so when you do find those accounts , and get an order, you are taking an account away from another rep or manager. The truth is these are some of the easiest customers to get so I never minded bumping into them at all! They do take your accounts over when you leave the company. They are not going to stop selling your accounts when you leave. When they call your accounts they use a sales system that is very strong. It is heavy on assumptive closes and sales aids. It can come across very offensive to someone who knows their original rep well and suddenly gets a phone call from some fast talker they never met. I don't use the technique but the guys who get acounts, when reps leave, use the approach Punch found objectionable. The product is very good and the price is set relative to it's long term value. You can get cheaper lights but ask yourself why are they cheaper? A lamp is priced relative to it's life expectancy, energy efficiency and brightness increase. Superior lamps last many times longer (6-10x's on average) are much brighter, provide higher quality light and often save energy. They save you maintenance expense, energy expense and they increase productivity by providing the best quality light. I have had customers who purchased my lights and then canceled electrician jobs because our lights were so bright they didn't need te additional light fixtures they planned. I tell customers that our lights should be compared to what it would cost to have an electrician come in and install enough light fixtures to match the light increase our lamps bring by using existing fixtures. My number is 717.333.0437 and my email is [email protected]. Punch is telling you how he feels and I am not saying he is wrong about what he said happened. However, I would say that his opinion is shaded by his frustration in a way that does not accurately reflect the opportunity that so many reps have embraced and so many customers have enjoyed the benefits of.
Kent Mummau
Mt Joy,Pennsylvania,
U.S.A.
clearing things up here
#9UPDATE Employee
Wed, December 31, 2008
Punch is feeling the way alot of people feel who only stay at Superior a short time. Much of what he says is true but understand those things are shaded by his experience, attitude and perspective. I will try to answer some of his complaints fairly. Everyone gets 75% of their commission up front and 25% 12 weeks later. Whether you get a check or not is immaterial, though I can understand the logic Punch was using. It is not uncommon to get assigned different trainers. They try to give you different looks to see how different styles work. As for the in-house managers, they switch those guys around to try and find good matches to maximiz sales. I personally have worked with guys who really helped me and others who really annoyed me. The point about the calculators being sent was probably a misunderstanding. They probably thought you wanted more since you were selling and needed more. One could see that as the in-house being pro-active which would be a good thing. As for the sales pitch, I personally don't use it but I do know that when it is used correctly it is effective and it is not being an Indian giver if you take it back after a rejection. Warranty claims on damaged or defective 4 foot and 8 foot lamps is a problem. I personally replace them myself. It is a pain but teh company cannot ship out 1 of these lamps because they get damaged 100% of the time in less than full boxes. All other lamps can be shipped one at a a time, it is just the linear flurescents. They do not give you lists of previous customers. Those customers are still being serviced by someone so when you do find those accounts , and get an order, you are taking an account away from another rep or manager. The truth is these are some of the easiest customers to get so I never minded bumping into them at all! They do take your accounts over when you leave the company. They are not going to stop selling your accounts when you leave. When they call your accounts they use a sales system that is very strong. It is heavy on assumptive closes and sales aids. It can come across very offensive to someone who knows their original rep well and suddenly gets a phone call from some fast talker they never met. I don't use the technique but the guys who get acounts, when reps leave, use the approach Punch found objectionable. The product is very good and the price is set relative to it's long term value. You can get cheaper lights but ask yourself why are they cheaper? A lamp is priced relative to it's life expectancy, energy efficiency and brightness increase. Superior lamps last many times longer (6-10x's on average) are much brighter, provide higher quality light and often save energy. They save you maintenance expense, energy expense and they increase productivity by providing the best quality light. I have had customers who purchased my lights and then canceled electrician jobs because our lights were so bright they didn't need te additional light fixtures they planned. I tell customers that our lights should be compared to what it would cost to have an electrician come in and install enough light fixtures to match the light increase our lamps bring by using existing fixtures. My number is 717.333.0437 and my email is [email protected]. Punch is telling you how he feels and I am not saying he is wrong about what he said happened. However, I would say that his opinion is shaded by his frustration in a way that does not accurately reflect the opportunity that so many reps have embraced and so many customers have enjoyed the benefits of.
