- Report: #1439071
Complaint Review: SUPPLY LOGISTICS WAREHOUSE INC. - LOS ANGELES CA
Reported By:
aNON -
Lake City, Florida, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
SUPPLY LOGISTICS WAREHOUSE INC.
325 N. LARCHMONT BLVD, UNIT 399 LOS ANGELES, 90004 CA, United States
Phone:
8884774599
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
SUPPLY LOGISTICS WAREHOUSE INC. CLAIMED TO BE OUR COPY MACHINE SERVICE COMPANY AND INVOICED US FOR MATERIALS LOS ANGELES CA
Supply Logistics Warehouse called our place of business claiming to be from Konica Minolta (the company that services our office copy machines) following up on a service call. The rep claimed he was calling as a courtesy to make sure the onsite technician performed to our standards, etc. Toward the end of the call he said something along the lines of "By the way, your backordered toner is back in stock. One of our warehouse reps will call soon to confirm information to get those sent out to you."
About 30 minutes after the "courtesy call" I got a call from the "warehouse manager". He rattled off a bunch of our identifying information (address, machine ID, etc). He said they had problems lately with shipping so he just wanted to confirm everything was correct. The information HE GAVE ME was correct, I confirmed it, he said they would get those backordered toners out to us and an invoice would follow shortly thereafter.
We get an invoice for $489.41 THE DAY IT IS DUE. Our AP doesn't investigate it too much and rushes a check out. About a month later we get another invoice, this time for $977.12. This raised some red flags so we did some digging. Konica Minolta is not aware of Supply Logistics Warehouse and essentially told us we got scammed.
We contacted SLW and requested a refund on the first invoice. They refused. We said we would not pay the second invoice. They said we needed to send the materials that they shipped us back. No problem, will do. They also claimed they put us on a "red flag" in their system so we would no longer be contacted. That is yet to be seen.
1 Updates & Rebuttals
Rick Miller
LOS ANGELES,California,
United States
Written Confirmation
#2UPDATE Employee
Wed, August 22, 2018
All orders go through a two step confirmation process, 48 hours prior to shipment.
The complainant, anonymous, was contacted via phone by our compliance department and complainant ok'd the order, verbally.
Next, complainant was emailed an order confirmation with all details of the transaction/order IN WRITING.
The confirmation is fully transparent and states our company name, address, toll free phone number and email. It states what was ordered and by whom. It states the price and quantity of the order.
No misrepresentation ever occcured. The complainant's firm paid for the invoice without issue.
When the second order was shipped, complainant wanted to return the order. We sent a UPS return label at our expense and voided the correponding invoice. We also placed complainant's firm on a Do Not Contasct list.
Complainant received and paid for what they initially ordered.
Complainant did not want the second order placed so we accepted the return.
However, complainant's claim that she was mislead into thinking we were someone else is contradicted by the written Order Confirmation.
