Purchased a LCD Screen - Termed as "Refurbished" from the ebay store "Buy It Now" opton.
The screen was listed as a :
Item:HP LCD 15.4" WUXGA 416413-001 416899-001 Tested
on Ebay Priced at $133.00 (WUXGA is a screen with 1920 X 1200 pixels.)
The item arrived dead on arrival. I shipped the item back within 3 days after recieving it after getting a RMA # from the company customer support, which required 3 seperate calls and 4 emails. The item arrived back in their possesion on the 23rd (delievery confirmation) (the day before Christmas eve) I waited for hours, got no refund.
After emailing them about this, I was told the refund would be processed that day.
After not getting a refund on that day as I was told I would, I called the company the next day (Christmas Eve) to see why I still had no refund. I was getting nothing but answering machines, so I opted for the Sales department, just so happens the Vice President of the company answers the call. Tells me he is the vice president and after I said to him, his company should be more careful about shipping dead products to customers, he began laughing out loud, and said something like "*hit happens, Lighten up Dude", this guy was laughing at my problem, a problem that his company caused, sure things happen, but for him to laugh about a problem I am having due to his companies incompetence , that is another story. That is arrogance.
If you have any other choice, take that choice over this company. These people are basic thieves, have not a care in the world about you satisfaction.
Their customer servce people will go to the length of telling you "uh, I can't hear you, your breaking up, I can't hear you, you'll have to call back..." AFTER they hear you want your REFUND. I have called left messages, emailed the president of the company, nothing. No response. Ebay has opened a case against them, and my next step is to get PayPal involved. This is plain and simple, a rip-off company.
It is 5 days later and I have still not gotten a refund.
( it is a simple e-transaction through PayPal, it takes 20 seconds to issue a refund)