- Report: #151806
Complaint Review: Surgical Auto - Mount Vernon New York
-
Author Confirmed
Why?
Surgical Auto
40 North Macquesten Parkway Mount Vernon, 10550 New York, U.S.A.
Phone:
914-665-3770
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Surgical Auto overcharging, Refusal to repair damage to body Ripoff Mount Vernon New York
In 2004, my car developed a leak in the coolant system due to the corrosive qualities of Dex-Cool antifreeze. The temperature gauge was spiking up and down. I brought my car to Surgical Auto in Mount Vernon, NY. I had known them for years, and was told that they were excellent mechanics, although far from cheap. Since I wanted any repairs to be done correctly, I gave them my car.
After paying them over $2,000 for repairs I later was told by another local mechanic should have been considerably less, I picked up my car. My daughter asked, "Daddy, what happened to the side of the car?" I looked, and saw a bad scratch on the left door that was not there before.
The owners of the shop, Donald and Sandy (husband and wife) told me three different stories over the next week. First, Donald said that they had neglected to inspect my car's body for damages before taking it in. Then, he told me to come in and they would take care of it. Then, they reversed this and Sandy told me that, lo and behold, one of their workers had examined the body of the car prior to taking it in, and that there had been no scratch.
I asked Sandy repeatedly to furnish the name of the worker so that I could talk to him/her. She has yet to respond.
The shop sends out hundreds of mailings each month. I told them that the reason they maintain such an extensive mailing campaign in a word-of-mouth business is that they rip off the customers they have, then are forced to go out and find more.
After all, if they would overcharge a friend, accept over $2,000 and then refuse to make good on a lousy scratch my car sustained while in their possession, what would they do to a stranger?!?
If you are in this area of New York, avoid Surgical Auto at all costs. There are reputable repair shops in New York. Unfortunately, Surgical Auto is not one of them.
Alonzo
Pelham, New York
U.S.A.
After paying them over $2,000 for repairs I later was told by another local mechanic should have been considerably less, I picked up my car. My daughter asked, "Daddy, what happened to the side of the car?" I looked, and saw a bad scratch on the left door that was not there before.
The owners of the shop, Donald and Sandy (husband and wife) told me three different stories over the next week. First, Donald said that they had neglected to inspect my car's body for damages before taking it in. Then, he told me to come in and they would take care of it. Then, they reversed this and Sandy told me that, lo and behold, one of their workers had examined the body of the car prior to taking it in, and that there had been no scratch.
I asked Sandy repeatedly to furnish the name of the worker so that I could talk to him/her. She has yet to respond.
The shop sends out hundreds of mailings each month. I told them that the reason they maintain such an extensive mailing campaign in a word-of-mouth business is that they rip off the customers they have, then are forced to go out and find more.
After all, if they would overcharge a friend, accept over $2,000 and then refuse to make good on a lousy scratch my car sustained while in their possession, what would they do to a stranger?!?
If you are in this area of New York, avoid Surgical Auto at all costs. There are reputable repair shops in New York. Unfortunately, Surgical Auto is not one of them.
Alonzo
Pelham, New York
U.S.A.
1 Updates & Rebuttals
Alonzo
Pelham,New York,
U.S.A.
Unbelievable tactics of Surgical Auto
#2Author of original report
Mon, October 31, 2005
Believe it or not, Don and Sandra Robinson of Surgical Auto in Mt. Vernon, NY decided that rather than pay two or three hundred dollars to fix the damage to my car (while it was in their care), they would pay even more to a lawyer to harass and intimidate me. They had a hired mouthpiece, Delroy Murray of Delroy Murray & Associates in the Bronx send me a rude letter which states that my posting truthful information to this web site amounts to intimidation or "blackmail". They threaten a law suit unless I retract what I have said and issue an apology to their client. I was so angry after reading this silly letter (not even delivered by a carrier in order to verify receipt) that I went to court the next business day and filed a small claims suit against Surgical Auto. I'm also forwarding all related material to the Better Business Bureau, local newspapers (the Gannett Chain) and "Shame on You" on CBS television. Since when, in the United States of America, does a person not have the right to speak? Since when is it "blackmail" for a victim to speak up against malfeasance? I have challenged the Robinsons to take a polygraph test at my expense. I will take one as well, and then whoever fails will pay for the testing agency and the repair for my car. I am sure they will not accept these terms since to do so would reveal them for the vicious liars that they are. And still no sign of the "employee" who they claim saw the damage before they took the car in. They obviously do not exist. I am sure they plan to try additional "legal" avenues to silence me.
