- Report: #1246711
Complaint Review: Survival Life - Austin Texas
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Author Confirmed
Why?
Survival Life
4330 Gaines Ranch Rd Suite 120 Austin, 78735 Texas, USA
Phone:
512-366-3332
Web:
http://survivallife.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Survival Life Free just pay shipping but never recieved anything. Austin Texas
One day I was redirected to Survival Life, the web site. It was offering a free credit card knife just for signing up. I signed up and I have never recived it.
A week later I recieved via email, an offer for a free flashlight, and a spring loaded tactical knife, 4.95, and 9.95 respectively. All I had to do is pay shipping and handling. So I gave them a credit card and paid for shipping and handling. There was some trouble with the reply receipt, and I didn't get one. I called the 24/7 help line. A lady with an accent answered and said, " I see your payments and orders, so they will go through all right". That was three weeks ago. I have recieved nothing and they said it was a 5-7 business working days delivery. Today I did some home work on with BBB, the Scambook, and this RipOff report. All saying the same thing. Mostly they did not recieve anything and were getting no replies.
I tried to sign into the site today and it does not allow anyone to sign in. i tried calling the 24/7 help desk. The canned message saying all our desks are busy. I could stay on and be put in line or i could write an email. I stayed on and held for 5 minutes and then was cut off.
I wrote an email and got a canned reciept saying an associate will contact me as soon as possible. Didn't happen!
I assume they have closed there doors and i am having my credit card charges reversed. I don't expect anything free but I know that the S&H is enough to cover the price of these things. And the inflated prices they say they are worth are a flat out lie I verified on other website.
2 Updates & Rebuttals
Response from costumer service
#2Author of original report
Fri, April 15, 2016
I recieved a reply after filing this. My charges were reversed and I did get my free merchandise, free of charge. I am satisfied but sorry i had to go to such lengths.
Thank you all for your help
Brittany
Austin,Texas,
USA
Hello Steve
#3UPDATE Employee
Thu, April 14, 2016
I am so sorry that you never received the three items that you purchased from us. I know that you already received a refund through your bank but I would still like to try to make things right. If you could reach out to me at [email protected] using the subject ATTN Brittany I would be happy to send out the three products that you never received free of charge. I look forward to speaking with you and I hope that you have a great day!
