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  • Report:  #375806

Complaint Review: S.W.A.T Towing - E & R Towing - Tempe Arizona

Reported By:
- Tempe, Arizona,
Submitted:
Updated:

S.W.A.T Towing - E & R Towing
1821 E Rio Salado Pkwy Tempe, 85281 Arizona, U.S.A.
Phone:
480-5765315
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
Worst 'customer service' ever. If you can even call it service. I got my car towed from the parking lot WHERE I WORK, and was currently working. I had just arrived for work (I deliver pizzas for Dominos) and was leaving the store with my first delivery of the day to find my car gone. That was on Sunday night, it is now 4 days later and I have been in an endless battle with them, and have been trying to get them to release my car free of charge since I had every right to be parking where I was. I have had the head manager of Vista Del Sol (since Vista is the property manager and the ones responsible for the contract) call the towing manager to take care of things and they are still arguing the case. I have been unable to even get my purse out of my car which has everything in it, my i.d, my check card, my sun card, everything. So I have no access to my money, even if I wanted to pay them, and because I don't have my suncard I have no access to my apartment building. No progress is being made and they have already made me miss one shift at work, and if I do not get my car back tomorrow, I will be missing yet another shift. I don't understand how the business they conduct is legal, but the cops are utterly useless in the situation. I called and spoke to an officer who told me he could do nothing and that it was a civil matter, even though they have basically stolen my car and are keeping it away from me on their 'private property.' They claim that it is not allowed for them to let you on the property unless you have paid for the car, and when you tell them that your money is in the car and all the means you have of possibly getting money (credit cards, i.d, check cards) they simply say that it isn't their problem. They also claim that they are unable to retrieve anything from your car if you request them to because there have been reports of theft (which I wouldn't have a hard time believing). On top of this claim they also say that their extremely ghetto impound lot is full of security cameras (might I mention that there are absolutely NO lights on the property), so this all about knocks their whole 'I can't get things from your car because then you'll say I stole stuff' claim, because if there are so many security cameras, then they'd be able to prove their innocence against said theft beyond a doubt. A bluff perhaps? A few other reasons they claim to have against you entering the property (unless you've paid) are that people have tried to hit them with their cars (which they probably deserve for being the rudest people on the planet), pulled guns on them etc, all of which, might I add, could be done regardless of whether you have paid them the money to retrieve the car or not. Anyway, back to my specific situation, I am infuriated at all parties, Vista Del Sol and SWAT Towing both because, Vista was a very poorly thought out development. They have a retail plaza that can hold about maybe 4 businesses (I haven't counted all the empty lots), but they have not added any kind of parking for the employees that work at these businesses. All the spots behind the retail plaza are metered spots, or meant for 'Future residents of VDS'. I am a DELIVERY DRIVER, therefor I need to have my car on the premises to do my job. This was obviously not taken into account. They have painted Dominos logos on two spots behind the store, which, are definitely not enough spots, because we have at least 2 people working in the store at all times, not including the upwards of 2 or more drivers, and sometimes as many as 10 drivers at the same time. Soon, there will be more businesses in the Vista Del Sol retail plaza opening and 4 times the amount of employees and no where for these employees to park. If Vista does not do something soon, there will be complaints, like mine, multiple times a day everyday, and it is going to get old pretty quick. If the manager of my store and the manager at Vista are unable to have my car released free of charge after being towed from my own work, than potential employees be warned, do not get a job at the Vista Del Sol retail plaza. If you do, you will have the constant worry of getting your car towed, and having to pay the meter and make sure that it never runs out of time, not even for a minute, for the length of your entire shift. This idea is completely irrational for a delivery driver at Dominos, we'd be tossing coins into meters when we might be parked in the spot for maybe 5mins at the most, and we'd go into the store, pick up another order to deliver, leave, and have to pay yet another meter upon our return. Because of this incredibly ridiculous situation SWAT towing has made a 'verbal agreement' with VDS not to tow cars that are marked with any kind of Dominos logo. BUT, when I called and told them about this, they said, we only CHOOSE not to tow your marked cars, we still have all the legal right to do so if we wanted. So where does this leave the employees? I know VDS has given the managers of my store parking passes for the parking garage, but the managers are not all students and/or residents of VDS, and do not all have a suncard, which is required to gain access to the parking garage, or any kind of entrance onto the VDS premises. So unfortunately if you happen to get your car towed from the 'employee parking lot' at VDS, you will be tossed into a never ending phone tag battle that will result in nothing, beside maybe a discount of half off (which is still $75 more than you should be paying) and having the pleasure of being subjected to the most ruthless human beings, ever (aka Swat towing employees). I am at a loss for words at how to describe how mad I am at this mess and cannot believe that they are able to treat people the way they do. Something needs to be done, and soon, signs for the second business in the plaza, (some kind of hotdog joint) located right next to Dominos, have already started being hung.

Cara

Tempe, Arizona

U.S.A.


2 Updates & Rebuttals

Not Going To Take It Any More!

Tempe,
Arizona,
U.S.A.
Really, Cara?

#2Consumer Suggestion

Sun, February 15, 2009

Cara- They illegally towed you twice. They made you go without your car for days. They made you repeatedly drive to Chandler to their office. They demeaned you and made fun of you. They made you call the police the second time before releasing your car to you. You now suddenly think they are nice guys because they said they will leave the Domino's delivery cars alone? Are you smoking meth with their drivers now?


Cara

Tempe,
Arizona,
U.S.A.
Car towed from lot while working Part 2

#3Author of original report

Sun, November 02, 2008

So, I got my car towed AGAIN, from the lot where I was working AGAIN, and I had my car marked with Dominos AGAIN, and my purse and all i.d. were in my car AGAIN. BUT this time I had my title so I went to the towing yard with my title and my forms of i.d. which, since my drivers license was in the car were limited to my birth cert. and my s.s.card. I had spoken to the Tempe PD and they said all that was required was the title, so I felt confident going in and asking for them to release the car to me. I got there and said here's my title, I'd like my car please. And the guy explained that I would have to sign a contract agreeing to pay within 24hrs and if not they'd take me to court and yadda yadda, I'm like yea ok that's cool, my wallet is in my car and I can't pay you otherwise and I know that you won't allow me to retrieve it from my car, so..yea. And he's like ok, I have to fill out the paperwork, it'll take about 20mins. I'm like that's fine so I start waiting, he comes over a few seconds later and asks for my license. I told him no, it's in my car. So he told me that there was nothing he could do then. At this point, the bald mexican guy came over, (the one that I dealt with last time) and started obnoxiously saying, "OMG IT'S DOMINOS GIRL IT'S DOMINOS GIRL HAHAHAHA." (My name is Cara, if I knew you're name, I'd definitely use it) As he was saying this, another employee said, "They towed your car again?!" I said, "YEAH....." He sighed and so I walked away and got the Tempe PD on the phone to let them know that they were refusing to release my car even though I had the title. Dispatch told me an officer would be out to me soon. While waiting in my bf's car the guy walked over and was said "Umm we talked to our boss, you can come in and get your car, we're not going to charge you for this.." Yay! As I was walking past the rest of the employees they were all mumbling, "Oh yea, maybe you can go on that website and write something good about us now, and how NICE we're being."I responded with, "Sorry I can't remove anything that was already written." So the guy who said I could get my car walked me over to the car and apologized and said that it was ridiculous that this happened again and that they all know that I work there and that they all see me parked there every night. I agreed and said yea I know, and I know that you're one of the most decent guys working here, you're the only one I see who actually looks into our cars with a flashlight at night to check for our dominos markers. He told me to have a good evening and apologized again and I started to drive away. He walked over to my passenger side while I was leaving and I rolled my window down and he said, 'Well if you are going to go and write on that site....' And I said, "What's your name? " And he said, "Clint " So, Clint you're awesome and probably the nicest/coolest employee working there. You're also the most responsible because you actually make sure that the cars you are towing AREN'T the cars of Dominos employees, and you go as far as to shine a flashlight to check inside. Clint is my hero!! Haha Anyway, just goes to show that the squeaky wheel always gets the grease, and this report WAS effective. My work let me know less than a week after filing this that they had read it and they were mad, Vista del Sol was mad and SWAT was mad and they asked that I take it down, which I unfortunately had to tell them wasn't possible. That being said, I think it's safe to say that Dominos will most assuredly have no more problems with SWAT towing in the future after tonight's incident. I say this because, after I got my car back I returned to Dominos to tell them what happened and they said a tow guy (presumably Clint) had come in and crafted a handy rearview window hang from a pizza box and told us to hang them in all our cars and they'd never bother us again. Soooooo that's my update, this site gets the job done.

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