Report: #441717

Complaint Review: SWiftRock Financial Global Client Solutions - Austin Texas

1 Updates & Rebuttals

Reported By:

- North Platte, Nebraska,

Submitted:

Updated:

Author Confirmed

Why?

SWiftRock Financial Global Client Solutions

PO Box 81867 Austin, 78708 Texas, U.S.A.

Phone:

866-415-1821

Web:

N/A

Categories:

Credit & Debt Services

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SWiftRock Financial Global Client Solutions Theves, Not an Honest Company Austin Texas

*UPDATE Employee: Please contact me if you have a complaint

I also made the horrible mistake of signing up with this company. After three months I checked my balance and the balance was a whole $1.00. I emailed and asked why this was considering I was paying in over $500 a month. I received an email back telling me that All of MY money was going to fees. I stewed on it another wek or so and finally called after not getting any answers via email. When I was called I was told that being I was on a 24 month plan, that the first 3 months go to fee's (them) and then the next 9 months half of what I pay goes to fees (them) and the other half in my account to pay my creditors. IN the mean time we stopped paying on all of our cards as I was told to do by the man who signed me up. I cancelled the day after I sent in the POA's, so needless to say NOTHING had been done on my account. I asked several times for a refund of the $1018 that I paid and got nothing back for, except further in debt. They told me that I was not entilted to a refund and that all of my fee's were not even paid. I have an email from the person who I signed up with which states at the end "I apologize if I was unclear as to exactly the nuts and bolts of our program. " Is this not admitting that he was not honest with me. If anyone can tell me if I have a case for legal action against this dishonest company, I would greatly appreciate it. Any additional advise would be helpful.

Kim

North Platte, Nebraska

U.S.A.

Click Here to read other Ripoff Reports on SWiftRock Financial Global Client Solutions

1 Updates & Rebuttals

Steve

austin,
Texas,
USA

Please contact me if you have a complaint

#2UPDATE Employee

Thu, January 28, 2010

Hello everyone - my name is Steve and I'm a senior manager at Swiftrock Financial. This thread was brought to my attention so I felt I should address it here with you directly. It's not my intention to
engage in a debate; rather, I would like to provide an immediate solution for you to address any *valid* concerns which are posted above.

Swiftrock Financial is a solutions-based debt settlement company located in Austin Texas. We have been in business since 2006, have over 6,800 clients, hundreds of employees and we settle over 7 million dollars a month in debt for our clients. This post is *not* meant to be an advertisement, but a precursor to the following statement: It's a full time job in itself satisfying each and every one of our many customers. Although we strive for complete customer satisfaction, it is unrealistic to believe that 100% of customers in any business of our size would be satisfied all the time. Because of this, coupled with the fact that competitors often use the anonymity of the internet to slander our company, I must employ these alternative methods to help deal with incorrect statements about our

business.

Per policy, as we always tell our clients and our sales representatives, "if a customer has a concern, simply pick up the telephone and *call* us." As the assistant Director of Compliance I will
personally take your call and I assure you that I will assist in any way I can to help you. The phone number below is my direct line, it rings at my desk, and I am here to assist you.

Thank you for the opportunity to post this and please contact me at 512-539-4713 between the hours of 10AM - 8Pm CST Monday through Thursday, 8AM - 5PM CST Friday. I look forward to hearing from you.

Sincerely,

Steve Speed
Assistant Director of Compliance

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