- Report: #622303
Complaint Review: swipebids.com - Internet Utah
Reported By:
Warren -
Riverside, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
swipebids.com
Internet, Utah, United States of America
Phone:
Web:
www.swipebids.com
Categories:
Business Rating:
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swipebids.com ,stole $150 from my bank account, Internet, Utah
My name is Warren and I am retired. I have used eBay for almost 10 years and have found it very useful, easy and satisfying. When I heard about Swipebids.com on my local CBS television station (KCBS-DT2) I decided to look into it.
I saw that I needed to enter a credit card number "in case I decided to bid on any items." There was no notice that I could see (possibly buried deep in the membership agreement) about any requirement to bid or membership fee.
The next day I noticed a charge of $150 to my bank account. I called the bank to find that it was from Swipebids.com. I went online to the Swipebids.com site and found a telephone number to call. I was told in no uncertain terms that it was all "totally legal" and that it was written NINE times in the membership agreement and that their legal counsel had approved the entire plan. I asked to speak to a supervisor and was told that the person speaking was the "supervisor of the day."
I went online and tried their live chat feature. I received essentially the same response as I received on the phone. The only difference is that now I have proof of what they are saying about their "Money Back Guarantee." To activate the "guarantee" you must bid all your "bonus" 300 bids purchased with the $150.00 and NOT win anything. Then you must submit a form and the bid sheet receipt all within 90 days of joining the site.
At this point I have made hard copies of everything I could and turned it all over to my attorney who is looking into possible legal action including a class action suit.
1 Updates & Rebuttals
SwipeBids
USASwipebids
#2UPDATE Employee
Fri, August 20, 2010
Good Morning Warren,
I am Jennifer, Head of Customer Service for Swipebids. I am sorry to hear you have had a negative experience with our company, I would be more then happy to look into your account and to provide you with a resolution after reading your situation regarding a refund. Please contact me personally at [email protected], please include your first and last name, user name, email linked to your account as well as the link connected to this post. Have yourself a great day.
Regards,
Jennifer
Head of Customer Service
See our Winners: http://www.swipebids.com/all_past_winning_auction.php
See our World Vision Charity: http://www.swipebids.com/world_vision_charity.php
See Our Customer Service Page: http://www.swipebids.com/contact.php
