- Report: #633270
Complaint Review: swipebids.com - Internet Internet
Reported By:
Thurman & LaTonia -
Brandywine, Maryland, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
swipebids.com
3140 S. Peoria Street #K271 Aurora, CO 80014 Internet, Internet, United States of America
Phone:
8663893870
Web:
http://www.swipebids.com/registration_pg2.php
Categories:
Business Rating:
(0)
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swipebids.com False advertisement to join company, will not refund money unless you participate in with company , Internet
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I requested a refund for erroneous advertising. I was under the impresseion that I would be billed .53 cents everytime I bidded, not that I would be charged $159 upfront.
The terms and conditions were no where on the order form explaining their services, refer to their website (I also retained a copy of the original order form, because the customer service repr. sent me an email saying this is what I signed, but the form was totally different than my form) I feel this company has falsly joined me into your organization and are requiring me to particiape in their bid acution, even though I dont not want to participate. The cust. serv rep said the only way I can be refunded fully was that I use up the $159 and do not win any bid, I advised them I do not want to be a member with their company.
The registration page did not have their terms and conditions on it nor did it tell you they would be charging $159 upfront. I called right away after it said it charged my account and requested a refund. They will not refund my $159 without me using their service. This is fraudulent advertisment and do not make their registration form clear and consise nor the terms and conditions (which are not listed on their registration form). It is unethnical practices to pressure consumers into using their service even when they have opted not to!
I am asking for a full refund of $159 and cancel any membership they've joined me in.
2 Updates & Rebuttals
SwipeBids
USASwipebids
#2UPDATE Employee
Fri, August 20, 2010
Good Morning Thurman & LaTonia,
My name is Jennifer and I am
the Head of Customer Service for Swipebids. I have read through your
post regarding your request for a refund and would be more then happy to
review your account and provide you a resolution. Please contact me
personally at [email protected] and please provide me with your
first/last name, user name, email linked to your account, brief description as well as the link to this post for reference. Hope to hear from you soon.
Regards,
Jennifer
Head of Customer Service
See our Winners: http://www.swipebids.com/all_past_winning_auction.php
See our World Vision Charity: http://www.swipebids.com/world_vision_charity.php
See Our Customer Service Page: http://www.swipebids.com/contact.php
SwipeBids
USASwipebids
#3UPDATE Employee
Fri, August 20, 2010
Good Morning Thurman & LaTonia,
My name is Jennifer and I am the Head of Customer Service for Swipebids. I have read through your post regarding your request for a refund and would be more then happy to review your account and provide you a resolution. Please contact me personally at [email protected] and please provide me with your first/last name, user name, email linked to your account, brief description as well as the link to this post for reference. Hope to hear from you soon.
Regards,
Jennifer
Head of Customer Service
See our Winners: http://www.swipebids.com/all_past_winning_auction.php
See our World Vision Charity: http://www.swipebids.com/world_vision_charity.php
See Our Customer Service Page: http://www.swipebids.com/contact.php
